Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kathiravan Natesan

Mississauga,ON

Summary

Proven Software Tester and Operation Consultant from Merit Loyalty, adept in manual testing and fostering teamwork, significantly enhanced software quality and streamlined test strategies. Expert in Agile methodology, I led mentorship programs, improving team efficiency and project delivery, embodying a blend of technical proficiency and collaborative spirit. Dynamic Software Tester with experience writing test scripts, debugging and implementing automation tests to help applications run smoothly. Collaborates with software team in continuous build and deployment process. Excels at learning new software tools and best practices in software quality assurance. Experienced Software Tester with hands-on background in testing various development projects. Successful at testing based on customer requirements to produce on-target deliverables. Demonstrated expertise in leading-edge software development and testing methods. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Software Tester and Operation Consultant

Merit Loyalty
01.2020 - Current
  • Improved software quality by executing thorough test cases and identifying critical defects.
  • Mentored junior testers, fostering a productive and collaborative work environment that emphasized continuous learning and improvement.
  • Established practical test strategies that aligned with project requirements while adhering to strict deadlines, contributing to successful releases without delay.
  • Assisted team with development of web-based applications in Agile environment.
  • Supported agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standups.

Service Desk Analyst

Merit Louyalty
05.2016 - 10.2019
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Discussed customer concerns regarding product usage, billing or [Type] to promote improved user experience.
  • Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Assisted in development of system security protocols.
  • Developed and implemented preventive maintenance procedures.
  • Offered assistance in implementing and developing training programs.
  • Monitored system performance to identify potential issues.
  • Proactively identified recurring issues and worked with relevant departments to implement solutions.

Education

No Degree - Devops

York University
Toronto, ON
03.2024

MBA - Adminstration

Pondicherry University
India
09.1999

No Degree - Technology

NIIT Tec
Inida
01.1996

Skills

  • Manual Testing
  • Test case design
  • Functional Testing
  • Agile Methodology
  • Software development life cycle
  • Regression Testing
  • User Acceptance Testing
  • Debugging
  • Decision-Making
  • Agile Best Practices
  • Documentation skills
  • Monthly maintenance validations
  • Configuration Management
  • Team Mentoring
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management

Languages

English
Full Professional
French
Professional Working

Certification

  • CSQA - Certified Software Quality Analyst

Timeline

Software Tester and Operation Consultant

Merit Loyalty
01.2020 - Current

Service Desk Analyst

Merit Louyalty
05.2016 - 10.2019

No Degree - Devops

York University

MBA - Adminstration

Pondicherry University

No Degree - Technology

NIIT Tec

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Kathiravan Natesan