Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kathiena Hamilton

Pickering,ON

Summary

Dynamic Supervisor with proven expertise at Tim Hortons, excelling in team building and customer service. Enhanced productivity through effective expectation setting and mentoring, fostering career growth among staff. Committed to improving workflows and customer satisfaction, leveraging strong leadership and attention to detail to drive operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Tim Hortons
12.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Education

Studied Overseas- High School Equivalent Education

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Staff discipline
  • Attention to detail
  • Team building
  • Expectation setting

Languages

English
Full Professional

Certification

  • Certified [MakeupArtist]
  • Health and Safety Certificate

Timeline

Supervisor

Tim Hortons
12.2021 - Current

Studied Overseas- High School Equivalent Education

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Kathiena Hamilton