Kathie Richardson
Stratford,PE
Summary
Dynamic leader with a proven track record at Warehouse One The Jean Store, excelling in coaching and mentoring teams to exceed production goals. Skilled in conflict resolution and customer focus, fostering positive environments and enhancing customer satisfaction. Demonstrates exceptional attention to detail and a commitment to safety and excellence.
Overview
12
12
years of professional experience
Work History
Team Lead
Warehouse One The Jean Store
08.2014 - 07.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Warehouse One The Jean Store
08.2014 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Walmart.com
09.2012 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
McDonald Cartier Memorial HS
Chambly, QC1974
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Warehouse One The Jean Store
08.2014 - 07.2024
Sales Associate
Warehouse One The Jean Store
08.2014 - 07.2024
Sales Associate
Walmart.com
09.2012 - 09.2014
McDonald Cartier Memorial HS
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