Kathi Van Hartingsveldt
Amherstview,CA-ON
Summary
Adept at spearheading operations and efficiency improvements, I significantly enhanced team performance and customer satisfaction at BFM Kingston Enterprises Society. Leveraging strong leadership and budget management skills, I drove strategic initiatives that resulted in substantial cost savings and operational excellence, embodying a commitment to continuous learning and employee development. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
BFM Kingston Enterprises Society
01.2019 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
BFM Kingston Enterprises Society
05.2014 - 07.2018
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Volunteer Executive Board Member
BFM Kingston Enterprises Society
04.2016 - 01.2018
- Promoted a culture of accountability, transparency, and ethical conduct throughout the organization.
- Aid in the development of strategic plans to drive growth, profitability, and long-term success.
- Achieved board objectives by strategically aligning resources and initiatives with organizational goals.
- Assisted with development of organizational budgets and resource allocation plans.
- Prepared and presented to the local board with monthly financial reports.
- Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
Education
Business Admininstration - Accounting
NSCC Pictou Campus
Stellarton, NS09-2000
Banking And Finance - Accounting And Finance
NSCC Kingstec Campus
Kentville, NS09-1989
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Operations Management
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Budget Management
Languages
English
Elementary
Certification
- CPR/AED Certification
Timeline
Manager
BFM Kingston Enterprises Society
01.2019 - Current
Volunteer Executive Board Member
BFM Kingston Enterprises Society
04.2016 - 01.2018
Assistant Manager
BFM Kingston Enterprises Society
05.2014 - 07.2018
Business Admininstration - Accounting
NSCC Pictou Campus
Banking And Finance - Accounting And Finance
NSCC Kingstec Campus
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