Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathi Craig

Kamloops,BC

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in the management of calendar obligations, scheduling, data-entry and database administration.

Overview

13
13
years of professional experience

Work History

Tattoo Shop Manager

Pirate Palace Tattoo Studios
Kamloops, BC
03.2016 - Current
  • Responded to customer requests via telephone and email.
  • Entered details such as payments, account information and call logs into the computer system.
  • Managed customer expectations with open consultations and frequent communication.
  • Accepted and processed customer payments.
  • Grew client base by marketing services.
  • Kept areas neat and clean and equipment sanitized.
  • Maintained schedule and kept appointment times.
  • Managed day-to-day business operations and made strategic decisions.
  • Greeted customers and visitors in-person and via telephone calls.
  • Corresponded with clients through email, telephone or postal mail.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.

Bartender Server

Duffy's Neighbourhood Pub
Kamloops, BC
11.2014 - 06.2015
  • Maintained a clean and organized bar area, including bar tables and chairs.
  • Anticipated guest needs and provided proactive service.
  • Assisted with bartending duties during high-volume shifts.
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty.
  • Ensured superior service and efficiency at all times.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Prepared for large parties and reservations, anticipating planning and staffing needs.
  • Offered enthusiastic and personable service to all customers.

Server

Rock'n Firkin Sports Pub & Grill
Kamloops, BC
11.2012 - 08.2014
  • Delivered quality service by providing a warm and welcoming environment.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Maintained high standards of cleanliness and sanitation.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Promoted items on beverage lists and restaurant specials.
  • Professionally and efficiently resolved issues and enhanced customer satisfaction ratings.
     

Education

High School Diploma - undefined

Westsyde Secondary School
Kamloops, BC
2000

Skills

  • Attention to detail
  • Inventory management
  • Telephone skills
  • Punctual
  • Multitasking strengths
  • Customer-service oriented
  • Office management
  • Organization skills
  • Customer and client relations
  • Professional demeanor
  • Personable and outgoing
  • Time management
  • Travel arrangements
  • Teamwork and collaboration
  • Data entry

Timeline

Tattoo Shop Manager

Pirate Palace Tattoo Studios
03.2016 - Current

Bartender Server

Duffy's Neighbourhood Pub
11.2014 - 06.2015

Server

Rock'n Firkin Sports Pub & Grill
11.2012 - 08.2014

High School Diploma - undefined

Westsyde Secondary School

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Kathi Craig