KATHERYN RUIZ MALTES
Ottawa,ON
Summary
Experienced with providing exceptional service in fast-paced environment. Utilizes excellent communication and problem-solving skills to ensure customer satisfaction.
Overview
11
11
years of professional experience
Work History
Food Server
Timberwalk Retirement Home
11.2024 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Checked on needs of each table and retrieved additional items.
- Used communication and problem-solving skills to resolve the residents complaints and promote long-term loyalty.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced residents satisfaction by providing efficient and friendly food service.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Built long-lasting relationships with residents.
Residential Cleaner
Time Residential House Cleaner
05.2022 - 10.2024
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
Volunteer
JPHOP
06.2021 - 04.2022
- Company Overview: A Non-Profit Organization
- Trying to fulfill the needs of a disadvantaged community by offering homemade meals, childcare, fun activities for youth, and offered handicraft classes to their youth center as well
- A Non-Profit Organization
- Critical skills acquired during this time: Project management, Dependability, Problem-solving, Critical - thinking
Director
Cedarview Alliance Church
06.2018 - 12.2018
- Plan, organize and implement Preschool Camp curriculum and Activities for learning purposes
- Administrating activities for each Day
- Directing and creating a leadership training curriculum for volunteers
- Provide a safe environment for parents, children and volunteers
- Maintaining a professional custom and enforcing both ethical & values beliefs
Cashier & Customer Services
Little Caesar's Pizza
07.2014 - 06.2017
- Organizing & Cooked Food as per pizza menu
- Opening & closing cash statements; as well cleaning duties
- Handle orders efficiently and Customer Service Skills well
Education
High School -
Mother Teresa High School
Ottawa, ON06.2024
College Diploma -
Algonquin College Of Applied Arts & Technology
Ottawa, ON 06.2021
Skills
- Excellent Team Leadership
- Team Building Skills
- Good Communication Skills
- Proficient in Microsoft Office
- Able to do Multitasking
- Customer Service Skills
- Decision-Making
- Active Listening
- Providing Advice
- Attentive
- Courteous
- Work Ethic
- Answer Inquiries
- Customer Needs
- Resolving Complaints
Timeline
Food Server
Timberwalk Retirement Home
11.2024 - Current
Residential Cleaner
Time Residential House Cleaner
05.2022 - 10.2024
Volunteer
JPHOP
06.2021 - 04.2022
Director
Cedarview Alliance Church
06.2018 - 12.2018
Cashier & Customer Services
Little Caesar's Pizza
07.2014 - 06.2017
High School -
Mother Teresa High School
College Diploma -
Algonquin College Of Applied Arts & Technology
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