Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katheryn Arcinue

Leduc,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working and passionate able to multi task and work in a fast paced environment

Overview

20
20
years of professional experience

Work History

Baker

KLAWDS BAKED GOODIES (KLAWDS PASTRY SHOP)
12.2020 - 11.2023
  • Responsible in preparing dough and batters for the recipe
  • Responsible in baking cakes, cupcakes, cookies, cheesecakes,egg tarts, caramel bars,macaroons,banana bread and other sweets.
  • Ensuring timely completion of baked products
  • Responsible in checking the condition of ingredients and examining the quality of the final product
  • Responsible in serving pastries to the guest in a buffet style table
  • Responsible in replenishing baked products until supply last in a buffet style table
  • Responsible for table set up and styling for the events.

Customer Service Representative

CONCENTRIX (DISH ACCOUNT)
01.2014 - 06.2020
  • Responsible in helping customers provide solutions with complaints and questions about product and services
  • Responsible in guiding customers to diagnose issues in a technical process and to resolve their issues remotely
  • Helping customers maintain their account,

process payments and offers promotion applicable in their service

  • Sending service technician based on how critical service condition to resolve issue and depends to the orders.
  • Delivered prompt service to prioritize customer needs.
  • Implement strategies to keep customer for potential cancellation of the service

Sales Representative

TRANZGLOBAL
10.2010 - 07.2013
  • Conduct outbound call to prospective clients present the brand and the service.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Managing schedule for callbacks and future opportunities
  • Cold calling to gather more leads
  • Developed and implemented sales strategies to increase sales
  • Maintain good communication to existing clients process their request attend to their concerns regards to the product.


Marketing Assistant

GLOBE ASIATIQUE
09.2007 - 08.2009
  • Responsible in executing marketing campaigns to increase more sales
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Responsible in organizing schedules site visits for those interested clients
  • Responsible in checking available inventories for condominiums and housing units
  • Perform market and client research

Service Crew Member

Wendy's
03.2007 - 09.2007
  • Responsible for meal preparation making sure ingredients are all fresh and be serve in a timely manner
  • Responsible in setting up food station and replenish all needed ingredients
  • Follow food handling and safety guidelines to ensure food quality
  • Kept food preparation area, equipment, and utensils clean and sanitized
  • Responsible for food inventory,stock requisition to restock products and items needed.
  • Responsible in keeping in touch to the team members and coordinate effectively to make sure that everyone is on the same page

Service Crew Member

GRACELAND
10.2003 - 10.2004
  • Greet customers,prepare the dining area and help them to their sets
  • Presenting menus and taking orders
  • Serving food and beverages in a timely manner
  • Cleaning task such as mopping sweeping throwing of garbage cleaning toilets
  • Check on customers often to attend to their needs
  • Assist customers in packaging food items
  • Maintain knowledge of every menu item

Education

Bachelor of Science - Marketing Management

PHILIPPINE SCHOOL BUSINESS ADMINISTRATION
QUEZON CITY
04.2020

Bachelor of Science - BS-TOURISM

AQUINAS UNIVERSITY
LEGAZPI CITY ALBAY
06.2003

High School Diploma -

MABA COMPUTER ORIENTED HIGH SCHOOL
LEGAZPI CITY ALBAY
03.2000

Skills

  • Customer Service
  • Recipe Development
  • Pastry Preparation
  • Food Safety and Sanitation
  • Batter and Filling Preparation

Languages

English
Professional Working

Timeline

Baker

KLAWDS BAKED GOODIES (KLAWDS PASTRY SHOP)
12.2020 - 11.2023

Customer Service Representative

CONCENTRIX (DISH ACCOUNT)
01.2014 - 06.2020

Sales Representative

TRANZGLOBAL
10.2010 - 07.2013

Marketing Assistant

GLOBE ASIATIQUE
09.2007 - 08.2009

Service Crew Member

Wendy's
03.2007 - 09.2007

Service Crew Member

GRACELAND
10.2003 - 10.2004

Bachelor of Science - Marketing Management

PHILIPPINE SCHOOL BUSINESS ADMINISTRATION

Bachelor of Science - BS-TOURISM

AQUINAS UNIVERSITY

High School Diploma -

MABA COMPUTER ORIENTED HIGH SCHOOL
Katheryn Arcinue