Katherine M. Forgues

• Identified and properly documented patient goals, evaluated progress in paper files or systems if the clinic was paperless
• Conducted audiometric testing and made appropriate recommendations for hearing aids.
• Completed REM to properly programmed hearing aids
• Callbacks - TLNS
• Pre-scheduled all follow-up, cleanings and annual check-up appointments before leaving the clinic
• Reviewed physician referrals and provided accurate findings and recommendations back to the referral doctor
• Provided all clients and family members with respect and clear guidance while in my care
• Consistently met or exceeded all all targets and KPIs goals
• Maintained organized documentation of all clients or callbacks that were opportunity appointments that did not purchase
• Counseling to clients, spouses, friends or any family on hearing expectations and outcomes based on hearing test results: Communication and strategies for better listening
• Counseling clients, spouses, friends and family members on how to care for their hearing aids and their accessories
• Professionally dispensed conventional, programmable digital hearing aids.
• 95% of hearing aids sold were Oticon

• Training the "Amplifon Way"
• Onboarding development and practices
• Creating a foundation to develop a Training team within Canada
• Working to develop onboarding LMS modules to help limit one-to-one training
• Develop Standards of Practice for Amplifon Canada HCPs that would meet or exceed all Provincial Standards and Regulations.
• Compiling and researching each Province's Provincial Rules, Regulations, Policy, Procedures, Standards of Practice and their provincial 3rd party vendors
• Help to create, improve, and develop scripting modules through the LMS. To help fast-track onboarding procedures, sales encouragement and customer care to help increase KPIs and Sales Performance
• In-person training and development improvement to the HCP to help trigger improvement with the clinic KPIs
• Continuous contact with REX Sale team, Regional Manager helping to track and monitor KPIs
• One-to-one in-clinic training across Canada guiding HCPs to find their potential to increase their sales targets and improve KPIs
• Directly report to the Director of Training and Director of REX when developing training strategies.
• Creating a bi-monthly team meeting for all HCPs within each province, to vote on topics they wanted to learn or brush up on; while providing important Amplifon news or updates news that needed to be highlighted.
• Direct contact for training inquiries for all HCPs across Canada

October 2018 to January 2022 - First Choice Hearing Centre - Hearing Life acquisition January 2019

• Tenure with HearingLife received when HearingLife acquired First Choice Hearing Centre
• 95% of Oticon products provided to clients
• System knowledge Blueprint
• Paperless clinic
• Identified and properly documented patient goals, evaluated progress in paper files or systems if the clinic was paperless
• Conducted audiometric testing and made appropriate recommendations for hearing aids.
• Completed REM to properly programmed hearing aids
• Callbacks - TLNS
• Pre-scheduled all follow-up, cleanings and annual check-up appointments before leaving the clinic
• Reviewed physician referrals and provided accurate findings and recommendations back to the referral doctor
• Provided all clients and family members with respect and clear guidance while in my care
• Consistently met or exceeded all all targets and KPIs goals
• Maintained organized documentation of all clients or callbacks that were opportunity appointments that did not purchase
• Counselling to clients, spouses, friends or any family on hearing expectations and outcomes based on hearing test results: Communication and strategies for better listening
• Counselling clients, spouses, friends and family members on how to care for their hearing aids and their accessories
• Professionally dispensed conventional, programmable digital hearing aids.
• 95% of hearing aids sold were Oticon

• An opportunity to learn and work directly under with an Audiologist
• Identified and properly documented patient goals, evaluated progress in paper files or systems if the clinic was paperless
• Conducted audiometric testing and made appropriate recommendations for hearing aids.
• Completed REM to properly programmed hearing aids
• Callbacks - TLNS
• Pre-scheduled all follow-up, cleanings and annual check-up appointments before leaving the clinic
• Reviewed physician referrals and provided accurate findings and recommendations back to the referral doctor
• Provided all clients and family members with respect and clear guidance while in my care
• Consistently met or exceeded all all targets and KPIs goals
• Maintained organized documentation of all clients or callbacks that were opportunity appointments that did not purchase
• Counseling to clients, spouses, friends or any family on hearing expectations and outcomes based on hearing test results: Communication and strategies for better listening
• Counseling clients, spouses, friends and family members on how to care for their hearing aids and their accessories
• Professionally dispensed conventional, programmable digital hearing aids.
• 95% of hearing aids sold were Oticon