Katherine (Kat) Hill

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend and holiday shifts.
• Skilled at working independently and collaboratively in a team environment.
• Developed and maintained courteous and effective working relationships.

• Cultivated interpersonal skills by building positive relationships with others.
• Paid attention to detail while completing assignments.
• Passionate about learning and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Entrusted with ordering different parts, and creating work orders for customer's vehicles.
• Sent to pick up different parts when they were un able to be delivered.

This was the seasonal location at the Winnipeg Goldeyes baseball stadium.

• While working at my permanent location, I was giving the temporary baseball location when a Kitchen Manager from another store could not run it.

I was responsible for:

• All aspects of operations.
• Hiring and training seasonal staff.
• All scheduling.
• Managed all kitchen stations.
• Open and close the store and cash tills.
• Ordering product and reconciling product invoices.
• deliveries to remote locations, and moving heavy boxes and packages to it's proper place.
• Preparation for health inspections and business reviews.
• Directed and maintained customer service standards.
• Managed complaints.
• Maintained store profitability.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Supervised guests at front counter, answering questions regarding products.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Ran full shifts, and delegated the appropriate tasks to the appropriate team members.
• Learned the inventory process.
• Would create and submit product orders for the the kitchen and Front of House supplies, respectfully.
• Proven ability to learn quickly and adapt to new situations.
• After orders for the week were delivered, I would go through the invoices to make sure all deliveries and orders matched.
• Handling all Heart of House scheduling, and help with covering shifts.
• Worked well in a team setting, providing support and guidance.
• Oversaw grill, stove, and oven, and cleaned equipment after every shift.
• Monitored food preparation, production, and plating for quality control.

• Operated and maintained bakery equipment, including ovens and mixers.
• Complied with health and safety codes to protect staff and customers.
• Managed customer service operations, including taking orders and resolving complaints.
• Trained and supervised new employees on bakery operations and procedures.
• Created appealing displays to showcase products in bakery.
• Resolved customer concerns with positive approach and constructive strategies.
• Operated cash registers and processed payments accurately.
• Spent the latter four years of my time with the company running the overnight shifts, and completely stocking the store with the morning supply of all baked goods.