KATHERINE WEAVER
Lakeside
Summary
Experienced Police Dispatcher with a career dedicated to communications and public service. Skilled in tactical dispatching, training, community relations, customer service, record keeping, incident command, and criminal law. Looking to develop and advance my career within Police Communications.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
University of California San Diego Police Department
06.2011 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Assisted in the development of new dispatcher training programs, resulting in more efficient onboarding processes.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Consistently updated training content based on industry trends, ensuring relevance and effectiveness in a dynamic work environment.
- Evaluated employee progress and provided constructive feedback, resulting in stronger communication practices within the organization.
- Trained and mentored newly hired dispatchers.
- A part of the Wellness Engagement Team
Community Services Officer
San Diego County Sheriff's Department
10.2007 - 06.2011
- Santee Station- Patrol division, Investigations division, Traffic division, field training officer
- Managed case files effectively, ensuring accurate documentation of all relevant information.
- Strengthened relationships between law enforcement and the community through open communication and collaboration.
- Educated residents about available resources, increasing awareness of support services within the community.
- Conducted thorough investigations into reported incidents, gathering evidence and interviewing witnesses as needed.
- Assisted in crime prevention efforts, conducting regular patrols and reporting suspicious activities.
- Improved public safety by proactively addressing concerns and implementing effective solutions.
- Prepared accurate and thorough burglary and theft reports.
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Assisted in the timely resolution of traffic collisions by conducting on-scene investigations and providing accurate reports to involved parties.
- Provided support during emergency situations by directing traffic around accident scenes or natural disasters, ensuring smooth flow of vehicles and pedestrians.
Security Dispatch Supervisor (Seasonal)
San Diego County Fair
06.2006 - 06.2008
- Communications training officer
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Public Safety Dispatcher/Records & Evidence Clerk
Grossmont-Cuyamaca College Police Department
12.2003 - 09.2007
- Communications training officer
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Contributed to interdepartmental communication by preparing and distributing daily activity logs and incident reports.
- Provided exceptional customer service while assisting walk-in visitors with inquiries regarding police records and services.
- Supported court proceedings by accurately preparing subpoenas, summons, and other legal documents as required by law enforcement personnel.
- Ensured proper disposal of outdated or unwanted materials in accordance with state retention schedules, freeing up valuable storage space.
- Enhanced accuracy of case files by meticulously documenting all evidence received, examined, and released.
- Maintained secure chain of custody for all items by diligently following established protocols for handling and transferring evidence.
- Facilitated seamless transfer of evidence from crime scenes to laboratory.
Student Worker
San Diego County Probation Department
06.2002 - 10.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital department information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Science - CRIMINAL JUSTICE ADMINISTRATION
NATIONAL UNIVERSITY
04.2009
Associate of Science - ADMINISTRATION OF JUSTICE - Legal Systems and Corrections
GROSSMONT COLLEGE
05.2007
Skills
- Proactive
- Attention to detail
- Dependable and responsible
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Adaptability and flexibility
Certification
- Communication Training Officer (CTO)
- POST Basic, Intermediate, and Advanced Dispatch Certificates
- Tactical Dispatch Certification
- Crisis Negotiation Certification
- Crime Analysis Certification
- FEMA Incident Command Certification
- CPR/AED Certification
Activities
- Parent of three active children who are involved in travel hockey, competitive cheerleading, and tumbling
- PTA Treasure at Literacy First Charter School
- Active Girl Scout Troop leader
- Board member of San Diego Saints Hockey Club
- Reading
- Home improvement projects
- Crafting
- Cooking
Timeline
Public Safety Dispatcher
University of California San Diego Police Department
06.2011 - Current
Community Services Officer
San Diego County Sheriff's Department
10.2007 - 06.2011
Security Dispatch Supervisor (Seasonal)
San Diego County Fair
06.2006 - 06.2008
Public Safety Dispatcher/Records & Evidence Clerk
Grossmont-Cuyamaca College Police Department
12.2003 - 09.2007
Student Worker
San Diego County Probation Department
06.2002 - 10.2003
Associate of Science - ADMINISTRATION OF JUSTICE - Legal Systems and Corrections
GROSSMONT COLLEGE
- Communication Training Officer (CTO)
- POST Basic, Intermediate, and Advanced Dispatch Certificates
- Tactical Dispatch Certification
- Crisis Negotiation Certification
- Crime Analysis Certification
- FEMA Incident Command Certification
- CPR/AED Certification
Bachelor of Science - CRIMINAL JUSTICE ADMINISTRATION
NATIONAL UNIVERSITY
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