Hi, I’m
Katherine Wang
Toronto,Ontario
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
1
year of professional experience
Work History
Cloverhill Gardening & Landscaping LTD
Customer Service Phone Representative
05.2022 - 06.2022
Job overview
- Maintained and managed customer files and databases.
- Documented and detailed calls and complaints using the call center's database.
- Trained new personnel regarding company operations, policies and services.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
UberEats
Delivery Driver
11.2021 - 11.2021
Job overview
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Education
University of Toronto, Toronto, ON
Bachelor of Science from Mathematics And Physics
04.2025
University Overview
- University Of Toronto Scholar, 2021 from Victoria College, University of Toronto
- Walter Edward Hart Massey Scholarship, 2021 from University of Toronto
- Principal Clarinet, Skule Orchestra, 2021 to 2022
Skills
- Customer Support
- Transcription
- Database Maintenance
- Product Recommendations
- Productivity Software
- Digital Marketing
- Appointment Scheduling
- Fluent in Mandarin and English
- Basic Communication in Spanish
Dog owner since 2015
I have a huge passion for animals. I love dogs, cats and all kinds. I have two dogs, and I have experience taking care of dogs in general.
Timeline
Customer Service Phone Representative
Cloverhill Gardening & Landscaping LTD
05.2022 - 06.2022
Delivery Driver
UberEats
11.2021 - 11.2021
University of Toronto
Bachelor of Science from Mathematics And Physics
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