- I enjoy sketching and sculpting, which helps improve my creativity and attention to detail
- Experimenting with different creative mediums, like sculpey, ceramic, and blockbench, to expand skills and techniques
- Creating digital artwork using Procreate
- Designing 3D Models And Video Game Design
- Music
- Creative Writing
- Knitting and Crocheting
- Reading
- Baking
- Animal Care
- Prehistoric Biology
Katherine Wagner
Toronto,ON
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
8
8
years of professional experience
Work History
Kitchen Staff Member
Chartwells Compass Group
09.2022 - 12.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
Sales Associate
Vandermeer Nursery & Garden Centre
04.2019 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Secretary
Royal Auto Body
04.2018 - 08.2018
- Responded to inquiries from callers seeking information.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Cashier
Tim Hortons
04.2016 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Arts - Fine Arts
NSCAD
Halifax, NS05-2023
No Degree - Fine Arts
Durham College
Oshawa, ON05-2020
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Retail sales
- Store opening and closing
- Flexible schedule
- Product knowledge
- Professional appearance
- Merchandise display
- Friendly and outgoing
- Verbal and written communication
Interests
Timeline
Kitchen Staff Member
Chartwells Compass Group
09.2022 - 12.2023
Sales Associate
Vandermeer Nursery & Garden Centre
04.2019 - 08.2019
Assistant Secretary
Royal Auto Body
04.2018 - 08.2018
Cashier
Tim Hortons
04.2016 - 08.2017
Bachelor of Arts - Fine Arts
NSCAD
No Degree - Fine Arts
Durham College
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