Katherine Villarreal
West Hills
Summary
Hello I'm Katherine
My experience relays on strong professionalism in Customer Service. The work relations it is been for retail, banking, food service environments. Skilled in cash handling, processing transactions, assisting customers, resolving issues, been in my best in fast-paced environment. Have worked as a Cashier in a Restaurant and Grocery Store at local location from the State I reside and City, a Bank Teller at Wells Fargo handling financial transactions, and Customer Service at The Home Depot providing support, problem solving resolution with effort with the team, excellent customer care.
I am very enthusiastic about transitioning my knowledge in Customer Service into Healthcare support skills into the Medical Field as a Medical Assistant. My experience working directly with customers has strength my communication, professionalism, attention to detail, the ability to remain calm in a fast-paced environment. I am passionate in committing in becoming in becoming a Medical Assistant been compassionate patient care, support healthcare team in a efficient manner, growing with ambition in Medical Terminology.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Bristol Farms
Woodland Hills, CA
08.2022 - 04.2024
- Welcomed customers and helped determine their needs.
- Streamlined checkout process for increased efficiency and reduced waiting times in self-checkout.
- Handled cash, credit, and digital payments while ensuring adherence to financial protocols.
- Customer transactions accurately and efficiently at point of sale.
- Provided excellent customer service by the phone addressing questions.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
California Fish Grill
Mission Hills, CA
09.2022 - 09.2024
- Customer Service Experience: Welcoming, greeting guests, managing questions for online orders through the phone, answer questions order.
- Collaborated with team members to ensure smooth operations during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Teller
Wells Fargo Bank, N.A.
Valencia, CA
04.2023 - 04.2024
- Processed customer transactions accurately and efficiently.
- Assisted clients with account inquiries and service requests.
- Maintained cash drawer integrity through diligent balancing practices.
- Collaborated with team members to enhance customer service experiences.
- Educated customers on bank products and services to drive engagement.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Customer Service Cashier
Home Depot
Van Nuys, CA
05.2021 - 12.2021
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Communicated effectively with team members to streamline operations during peak hours.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Ensured compliance with company policies during payment processing and cash handling.
Education
High School Diploma -
Instituto De Educacion Avanzada Plantel Prados
Coacalco De Berriozabal, Estado De Mexico11-2020
Skills
- Customer Service
- Strong Communication
- Honesty
- Problem solving
- Friendly
- Attention to detail
- Teamwork
- Collab
- Cash handling
- Customer service excellence
- Cash drawer balancing
Accomplishments
Experience Accomplishments:
Bilingual Customer Service Representative, CPR/AED/First- Aid, Telephone, Computer Software, Printer, Scanner, Clean Driving Record, Motorcycle License
Certification
- CPR/AED/First-Aid
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teller
Wells Fargo Bank, N.A.
04.2023 - 04.2024
Cashier
California Fish Grill
09.2022 - 09.2024
Cashier
Bristol Farms
08.2022 - 04.2024
Customer Service Cashier
Home Depot
05.2021 - 12.2021
High School Diploma -
Instituto De Educacion Avanzada Plantel Prados
Disclaimer
Thank you for the attention