KATHERINE VELASQUEZ
London,ON
Overview
2
2
Languages
8
8
years of professional experience
Work History
Customer Support Specialist
dominion automobile association
London, Ontario
05.2022 - Current
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Guided members through membership benefits and services offered.
- Assisted members with inquiries about roadside assistance services.
- Provided support for vehicle registration and insurance questions.
- Trained new staff on customer support procedures and tools.
Merchandise Sales Associate
M BOUTIQUE
London, Ontario
04.2019 - 09.2022
- Assisted customers with product selection and styling advice.
- Processed sales transactions efficiently at the point of sale.
- Maintained merchandise displays to enhance visual appeal.
- Restocked inventory regularly to ensure product availability.
- Conducted regular inventory counts to track stock levels accurately.
Server/Cocktail Bartender
Thaifoon
London, Ontario
06.2019 - 08.2022
- Mixed and served a variety of cocktails and beverages for customers.
- Took orders from customers accurately and in a timely manner.
- Assisted guests with menu selections and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
ECE Assistant
London Children's Connection
London, Ontario
04.2018 - 05.2022
- Facilitated play-based learning experiences that promoted social skills and cooperation.
- Supported educators in delivering engaging activities for children aged zero to six.
- Assisted with classroom management and maintained a safe learning environment.
- Organized educational materials and resources for daily classroom activities.
- Supervised students during indoor and outdoor activities.
Education
College Diploma - Child And Youth Care
Fanshawe College
London04-2021
Skills
- Customer service excellence
- Call center operations
- Sales support
- Sales transactions
- Attention to detail
- Problem solving
- Conflict resolution
- Adaptability and flexibility
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Support Specialist
dominion automobile association
05.2022 - Current
Server/Cocktail Bartender
Thaifoon
06.2019 - 08.2022
Merchandise Sales Associate
M BOUTIQUE
04.2019 - 09.2022
ECE Assistant
London Children's Connection
04.2018 - 05.2022
College Diploma - Child And Youth Care
Fanshawe College