Katherine Vargas
Riverside
Summary
Professional leader with a comprehensive background in driving operational excellence and strategic growth. Proven ability to foster team collaboration and achieve impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Experienced in coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Demonstrates a track record of effective communication and multitasking to meet diverse administrative needs.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
02.2023 - Current
- Provided exceptional customer service in a high volume cafe, ensuring customer satisfaction and repeat business
- Skilled in preparing and serving a variety of coffee and tea beverages, following Starbucks standards
- Trained new employees on coffee preparation techniques, customer service protocols, and store policies
- Maintained a clean and organized workspace for optimal productivity and safety
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Trained new employees and delegated daily tasks and responsibilities.
50/50 Raffle Seller
Los Angeles Chargers
08.2022 - Current
- Demonstrate strong sales expertise by consistently meeting and exceeding ticket sales goals
- Strong negotiation abilities enable me to close deals effectively and provide value to customers
- Cultivated excellent customer relationship management skills, allowing me to build and maintain meaningful connections with clients
- Proficient in CRM software to manage customer relationships and track sales progress
- Maximized sales opportunities by actively promoting raffles at various locations within So-Fi stadium
- Supported overall event success by setting up promotional materials such as kiosks, posters, and banners highlighting the 50/50 raffle
- Assisted in training new raffle sellers, sharing best practices for maximizing sales effectiveness and productivity
- Top 5 seller for three seasons in a row
Administrative Assistant
Mercedes Benz
09.2020 - 10.2024
- Provided excellent customer service by addressing inquiries and resolving any issues related to service billing, payments, and appointment scheduling.
- Collaborated with service advisors and technicians to accurately process repair orders.
- Helped manage multiple department calendars, schedule, team building activities, and meetings.
- Excellent oral and written communication skills
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account
- Strong computer proficiency in MS Office- Word, Excel, PowerPoint, and Outlook
- Coordinated quarterly employee appreciation luncheon including the annual family picnic.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
General Manager / Fundraising Coordinator
Blaze Pizza
05.2014 - 03.2020
- Led a team of 60 employees, focusing on training and mentoring to improve staff performance and customer service
- Managed daily operations, including inventory control, staff scheduling, and maintaining high operational standards
- Accurately processed payroll for team of 60 employees on a weekly basis
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with customers, vendors, and employees to ensure long-term success and loyalty
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Formulated policies and procedures to streamline operations
- Planned and coordinated fundraising events for all 4 Orange County locations
- Organized a yearly 5k run to raise funds for Breast Cancer Awareness
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines
- Leveraged social media tools effectively to create buzz around events, driving increased registrations and engagement
- Organized school fundraisers for different clubs and sports at all 4 Orange County locations weekly
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Education
Bachelor of Business Administration - Mass Communications and Media Studies
Arizona State University
12.2024
Skills
- Exceptional customer service
- Strong communication skills
- Team collaboration and leadership
- Critical thinking skills
- Recruiting and sourcing
- Detail-oriented data management
- Problem Solving
- Time Management
Languages
Spanish
Full Professional
Timeline
Shift Supervisor
Starbucks
02.2023 - Current
50/50 Raffle Seller
Los Angeles Chargers
08.2022 - Current
Administrative Assistant
Mercedes Benz
09.2020 - 10.2024
General Manager / Fundraising Coordinator
Blaze Pizza
05.2014 - 03.2020
Bachelor of Business Administration - Mass Communications and Media Studies
Arizona State University
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