Katherine Van Kampen
Calgary ,AB
Summary
Results-driven Operational and Recruitment Lead offering 9 years in achieving positive human resources results. Skillful in supporting growth by sourcing top-quality applicants from diverse backgrounds for critical roles. Organized planner with excellent team leadership and program management abilities. Successful at delivering strategies for maximizing personnel retention and productivity.
Overview
19
19
years of professional experience
Work History
Acting Team Lead
Calgary 911 Emergency Services
01.2014 - 01.2023
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Training Specialist
Calgary 911 Emergency Services
04.2020 - 04.2022
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Increased employee retention through engaging and relevant training sessions tailored to individual needs.
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Boosted overall workplace efficiency by introducing cross-training initiatives that increased employees'' versatility in performing various tasks.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Documented participation and evaluated learning for each participant.
Lead/First Chair Recruiting
Calgary 911 Emergency Services
02.2016 - 04.2020
- Enhanced reputation by consistently exceeding expectations in the recruitment process.
- Streamlined internal processes for improved efficiency in candidate sourcing and selection.
- Developed strong relationships with industry professionals to expand talent acquisition network.
- Increased diversity within the organization by implementing inclusive hiring practices and targeted recruitment strategies.
- Improved employee retention rates by fostering a positive work environment and implementing effective onboarding programs.
- Spearheaded innovative recruiting techniques, leveraging data-driven insights to optimize talent acquisition efforts.
- Facilitated collaboration among internal teams to ensure seamless coordination throughout the hiring process.
- Developed long-term strategic plans to guide organizational growth and success.
- Led the recruitment process selecting candidates who aligned with the organization''s vision and objectives.
- Maintained impartiality and objectivity during meetings and decision-making.
- Contributed to values, goals and strategic vision of organization.
Emergency Communications Officer and Dispatcher
Calgary 911 Emergency Services
03.2010 - 02.2014
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers..
Multi-Family Home Project Coordinator
Homes By Avi
02.2004 - 07.2008
- Streamlined project timelines by effectively coordinating with contractors, suppliers, and design teams.
- Achieved customer deadlines with consistent communication and proactive problem-solving strategies.
- Trained new employees in company procedures and protocols, ensuring seamless integration into the team environment for more efficient operations.
Education
Certificate - Targeted Selection / Behavioral Interviewing
Mount Royal University
Calgary, AB11.2016
Certificate - Business Office Studies
SIAST Palliser Institute
Weyburn, SK 06.1999
Skills
- Talent Acquisition
- Employee Relations
- Candidate Sourcing
- Training and Development
- Interviewing Techniques
- Interpersonal Skills
- Onboarding Proces
- Performance Management
Accomplishments
City of Calgary
Director's Exemplary Service 2020
City of Calgary- Nominee
CItizen Impact 2018
Successful implementation and development of the Recruitment and Selection team at Calgary 911, resulting in the hire of 45 successful candidates
Successful implementation and delivery of the Cross-Training curriculum at Calgary 911, resulting in several full classes of employees holding dual skillsets Police and FIre
Languages
English
Additional Information
Relevant Courses, Conferences and Symposiums
- Increasing Self-Awareness and Appreciating Differences
- Influencing without Authority
- Bridging Cultures in the Workplace
- Diversity and Inclusion
- Recruitment and Selection
- Effective Team Communication
- Handling Team Conflict
- Developing a Personal Accountability Framework
- Leadership Development
- Manage Difficult Conversations
- Unconscious Bias and Inclusive Leadership
Timeline
Training Specialist
Calgary 911 Emergency Services
04.2020 - 04.2022
Lead/First Chair Recruiting
Calgary 911 Emergency Services
02.2016 - 04.2020
Acting Team Lead
Calgary 911 Emergency Services
01.2014 - 01.2023
Emergency Communications Officer and Dispatcher
Calgary 911 Emergency Services
03.2010 - 02.2014
Multi-Family Home Project Coordinator
Homes By Avi
02.2004 - 07.2008
Certificate - Targeted Selection / Behavioral Interviewing
Mount Royal University
Certificate - Business Office Studies
SIAST Palliser Institute
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