Katherine Tsang
Calgary
Summary
Dynamic and compassionate professional with extensive experience in patient care and customer service, notably at The Key. Excelled in fostering patient independence, managing high-stress situations, and maintaining meticulous financial records. Demonstrates exceptional problem-solving abilities and emotional support skills, ensuring high levels of patient satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Health Care Aide
The Key & Saige Home Care
Calgary, AB
04.2023 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Customer Service Representative
Canada Life Line
01.2023 - 04.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Bookkeeper
Self-employed
05.2017 - 12.2022
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Senior Caregiver
Home Instead & Private
03.2015 - 04.2017
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
Education
Health Care Aide
Bow Valley College
Calgary, AB09.2024
Finance
Mount Royal College
Calgary, AB11.2019
Skills
- Compassionate
- Dementia and Alzheimer's knowledge
- Reliable team player
- Patient Care
- Patient relationship building
- Supporting personal needs
- Companionship and emotional support
Languages
English
Professional Working
Chinese (Cantonese)
Professional Working
Additional Information
Alberta Health Care Aide directory-#80303
Health Care Aide Practicum-
April 2024 Intercare Corp (kingsland), Living assist facility
Assisted client to transfer with commode by using a lift, prepared breakfast & lunch, promoting client independence and overall well being
July-Aug 2024 Rockyview Hospital (unit 58, Geriatric), Calgary, AB
Safe feeding client and assisted to transfer from bed to wheelchair using a ceiling track lift, emptied a catheter bag, provided a shower to clients
Aug 2024 Foothills Hospital (unit 71 Geriatric transition), Calgary, Ab
Transferred patient from bed to commode for toileting,
Assisted client to walking as part of exercise, used a ceiling lift to transfer from bed to commode for shower, changed client’s brief.
Timeline
Health Care Aide
The Key & Saige Home Care
04.2023 - Current
Customer Service Representative
Canada Life Line
01.2023 - 04.2023
Bookkeeper
Self-employed
05.2017 - 12.2022
Senior Caregiver
Home Instead & Private
03.2015 - 04.2017
Health Care Aide
Bow Valley College
Finance
Mount Royal College