Katherine Tripp
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Animal Care industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Pet Support Agent
Toronto Humane Society
09.2018 - 08.2023
- Provided excellent customer service, resulting in high levels of customer loyalty and retention.
- Assisted with animal intake and transport when necessary.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
- Maintained detailed records of customer adoption paperwork, ensuring accurate tracking and followups where necessary.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
Sales Associate
Walking On A Cloud
01.2015 - 01.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Skills
- Complaint Handling
- Customer Relationship Management
- Data Collection
- Recordkeeping skills
- Helpdesk operations
- Direct Sales
- Product and service knowledge
- Microsoft Office
- Store maintenance
- Calm Under Pressure
- Multi-Line Phone Systems
- Task Prioritization
Timeline
Pet Support Agent
Toronto Humane Society
09.2018 - 08.2023
Sales Associate
Walking On A Cloud
01.2015 - 01.2017
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