Katherine Tomelden
Long Beach
Summary
Results-oriented professional with extensive experience in customer service and teamwork at Starbucks. Demonstrated adaptability and task prioritization skills, successfully training new hires in coffee-making techniques. Strong time management abilities combined with technological proficiency enhance productivity and foster a positive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Starbucks Barista /Barista Trainer
Starbucks
Long Beach
07.2019 - Current
- Prepare and serve high-quality coffee beverages to customers daily.
- Maintain a clean and organized workspace for optimal productivity and safety.
- Contribute to a positive team environment through effective communication and collaboration with colleagues.
- Manage time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handle customer complaints professionally, resolving issues promptly to ensure satisfaction, and foster loyalty.
- Maintain regular, consistent attendance, and punctuality.
- Assist customers with menu selections and provided product recommendations.
- Support training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards.
Mental Health First Aid
National Council for Mentall Wellbeing
06.2022 - 06.2025
- Target the training needs of specific populations.
- Trained to provide initial help to a young person experiencing a mental health or substance use.
- Identify, understand, and respond to signs of mental illnesses and substance use disorders.
- Demonstrated respect, friendliness, and willingness to help where needed.
- Used critical thinking to break down problem, evaluate solutions and make decisions.
Internship Student
Long Beach Gray Panthers
08.2022 - 12.2022
- Communicated effectively with faculty and professors, and accept critiques and suggestions for areas of improvement.
- Improved the internship experience by efficiently managing assigned tasks and meeting deadlines.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques, as required for different assignments within the program.
Education
Bachelor of Science - Community Health Science
California State University of Long Beach
Long Beach, CA12.2022
High School Diploma -
Cabrillo High School
Long Beach, CA06.2017
Skills
- Customer service
- Adaptability
- Task prioritization
- Teamwork and collaboration
- Multitasking
- Research and analysis
- Time management
- Microsoft proficiency
Certification
- CITI Program for Social & Behavioral Research
- Youth Mental Health First Aid USA
Languages
Tagalog
Limited
Ilocano
Limited
References
References available upon request.
Timeline
Internship Student
Long Beach Gray Panthers
08.2022 - 12.2022
Mental Health First Aid
National Council for Mentall Wellbeing
06.2022 - 06.2025
Starbucks Barista /Barista Trainer
Starbucks
07.2019 - Current
Bachelor of Science - Community Health Science
California State University of Long Beach
High School Diploma -
Cabrillo High School