Katherine Sutherland
Burlington,Canada
Summary
Dynamic Administrative Associate with over 9 years of experience in support roles, excelling in customer service and operational efficiency. Proven track record of increasing workflow through effective team coordination at Expertech Network Installations. Highly adept at managing schedules, assisting technicians, and handling shipping logistics. Dedicated to enhancing workplace productivity and fostering team collaboration, with a strong commitment to contributing positively to organizational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Associate
Expertech Network Installations
01.2016 - Current
- Facilitated the organization of work assignments for technicians, ensuring efficient workflow.
- Supported technicians by managing tool orders, time sheets, and company visas.
- Coordinated daily shipping and delivery operations.
Sales Associate / Assistant Manager
Dollarama
05.2012 - 01.2016
- Achieved promotion to Assistant Manager within six months due to outstanding performance.
- Managed all facets of customer service, administrative paperwork, and staff scheduling.
Sales Associate / Keyholder
Party Packagers
08.2006 - 12.2010
- Elevated to Store Senior based on performance and leadership capabilities.
- Oversaw comprehensive customer service operations.
Education
High School Equivalency Certificate - GED
Province of Ontario
Ontario12.2015
Pre-Apprenticeship - undefined
Mohawk Construction Pre-Apprenticeship
Stoney Creek05.2009
Grades eleven and twelve - undefined
Robert Bateman H.S
Burlington06.2007
Skills
- Shipping and receiving
- Stock
- Cash register
- Customer service
- Communication
- Organizational skills
- Teamwork
- Reliability
- Time management
- Prioritization
- Relationship building
- Data entry
Certification
- Emergency First Aid with CPR A & AED Training - 02/09/2023-02/09/2026
- High School Equivalency Certificate- 12/2015
Timeline
Administrative Associate
Expertech Network Installations
01.2016 - Current
Sales Associate / Assistant Manager
Dollarama
05.2012 - 01.2016
Sales Associate / Keyholder
Party Packagers
08.2006 - 12.2010
Pre-Apprenticeship - undefined
Mohawk Construction Pre-Apprenticeship
Grades eleven and twelve - undefined
Robert Bateman H.S
High School Equivalency Certificate - GED
Province of Ontario