Katherine Smith
Halifax,NS
Summary
I have extensive experience in the hospitality service industry.
Overview
30
30
years of professional experience
Work History
Proprietor
Harbourside B&B
Halifax, NS
04.2009 - 12.2022
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Optimized team hiring, training, and performance.
Server
The Keg Steakhouse
Toronto, ON
03.1998 - 02.2000
- Served food and beverages promptly with focused attention to customer needs.
Server
Jack Astor's Bar & Grill
Toronto, ON
02.1997 - 01.1999
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Drive-Thru Cashier
McDonald's Restaurant
Toronto, ON
02.1993 - 09.1996
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
Education
Advanced Diploma - Marketing Management - Advertising
Seneca College of Applied Arts And Technology
North York, ONSkills
- Operations Management
- Customer Service
- Resolving Complaints
Languages
Polish
Native or Bilingual
Russian
Elementary
French
Limited Working
Timeline
Proprietor
Harbourside B&B
04.2009 - 12.2022
Server
The Keg Steakhouse
03.1998 - 02.2000
Server
Jack Astor's Bar & Grill
02.1997 - 01.1999
Drive-Thru Cashier
McDonald's Restaurant
02.1993 - 09.1996
Advanced Diploma - Marketing Management - Advertising
Seneca College of Applied Arts And Technology