Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katherine Rudio

Calgary,Alberta

Summary

More than 8 years of providing Excellent Customer Service in the Food and Retail Banking Industry. Experienced and reliable Telephone Banker with vast experience providing assistance in a busy call center setting. Team player and independent. Proven ability to listen attentively, show empathy, solve problems quickly and efficiently, and create high quality professional relationships with callers. Fully dedicated to following company procedures and earning loyal customers

Overview

12
12
years of professional experience
1
1
Certification

Work History

Telephone Banker Specialist

JPMorgan Chase
09.2009 - 08.2015
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Processed paperwork for new accounts and transactions with high degree of accuracy.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
  • Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on online banking and mobile banking applications.
  • Followed all company policies and procedures to deliver quality work.

Customer Service Representative

ICT Marketing Services
10.2007 - 09.2009
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.

Service Crew Member/Restaurant Cashier

KFC
01.2004 - 07.2004
  • Talked with customers about project specifications, budgets and timelines for top-notch customer service.
  • Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
  • Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
  • Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
  • Operated cash registers and POS systems, handling over accurate amount in cash daily.

Education

Bachelor of Science - Nursing

Unciano Colleges
Philippines

Bachelor of Science - Nursing

Dr.Carlos Lanting College
Philippines

Skills

  • Dependable and Responsible
  • Multitasking Abilities
  • Microsoft Word
  • Flexible and Adaptable
  • Problem-Solving
  • Teamwork and Collaboration
  • Excellent Communication

Certification

  • Contact Centre Agent Pathway Training- January 18, 2024
  • Customer Service Skills Pathway Training- February 15, 2024

Timeline

Telephone Banker Specialist

JPMorgan Chase
09.2009 - 08.2015

Customer Service Representative

ICT Marketing Services
10.2007 - 09.2009

Service Crew Member/Restaurant Cashier

KFC
01.2004 - 07.2004

Bachelor of Science - Nursing

Unciano Colleges

Bachelor of Science - Nursing

Dr.Carlos Lanting College

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Katherine Rudio