Katherine Romo
Bell Gardens
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
11
11
years of professional experience
2027
2027
years of post-secondary education
Work History
Delivery Driver
Domino's Pizza
Downey
09.2023 - 11.2025
- Delivered pizzas promptly to customers in designated areas.
- Navigated routes efficiently using GPS for timely deliveries.
- Communicated with customers regarding order status and delivery times.
- Assisted in maintaining cleanliness and organization of the delivery vehicle.
- Handled cash and processed credit card transactions accurately.
- Collaborated with team members to ensure order accuracy and quality.
- Provided friendly customer service to enhance overall experience.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
Delivery Driver
Territory Foods
Pico Rivera
01.2018 - 03.2023
- Communicated with customers regarding order status and delivery times.
- Assisted in maintaining cleanliness and organization of the delivery vehicle.
- Followed safety protocols during deliveries and food handling procedures.
- Provided friendly customer service to enhance overall experience.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Cashier Team Lead
Superior Grocers
Cudahy
09.2016 - 02.2021
- Managed cashier team to ensure smooth daily operations.
- Trained new cashiers on register procedures and customer service standards.
- Oversaw cash handling processes to maintain financial accuracy.
- Resolved customer complaints with effective communication and problem-solving skills.
- Conducted inventory checks to ensure product availability at checkout areas.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Verified customer age requirement for alcohol or tobacco purchases.
Car Wash Attendant
Express Car Wash
Bell Gardens
06.2016 - 11.2017
- Cleaned vehicles using high-pressure washers and eco-friendly cleaning solutions.
- Inspected cars for damage and reported findings to management.
- Provided excellent customer service to ensure client satisfaction and repeat business.
- Maintained cleanliness of the wash bay and equipment for efficient operations.
- Operated vacuum systems to remove dirt and debris from vehicle interiors.
- Assisted in training new staff on car wash procedures and safety measures.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Cashier
Shell Gas Station
Pico Rivera
05.2015 - 06.2016
- Processed customer transactions efficiently at a busy gas station.
- Maintained accurate cash drawer and balanced daily sales.
- Assisted customers with fuel purchases and convenience store items.
Education
Bell Gardens High School
Bell Gardens, CASkills
- Customer service
- Route navigation
- Cash handling
- Vehicle maintenance
- Customer interaction
- Problem-solving
- Route optimization
- Time management skills
- Clean driving record
- Positive attitude
- Responsible driver
- Dispatch communication
- Route management
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Delivery Driver
Domino's Pizza
09.2023 - 11.2025
Delivery Driver
Territory Foods
01.2018 - 03.2023
Cashier Team Lead
Superior Grocers
09.2016 - 02.2021
Car Wash Attendant
Express Car Wash
06.2016 - 11.2017
Cashier
Shell Gas Station
05.2015 - 06.2016
Bell Gardens High School