Katherine Romero
Pacoima
Summary
Highly skilled Quality Control Specialist with a solid background in maintaining and enhancing product quality. Possess strong analytical skills, adept at identifying flaws and inconsistencies, ensuring adherence to established standards and regulations. Successfully implemented process improvements in previous roles resulting in enhanced operational efficiency. Known for exceptional problem-solving abilities, focus on continuous learning, and commitment to quality assurance. Competent quality assurance specialist with several years of experience in oversight of product excellence. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
Overview
14
14
years of professional experience
Work History
Quality Control Specialist
Curtiss Wright Co
North Hollywood
06.2019 - Current
- Documented test results accurately using statistical methods and software programs.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Reviewed engineering drawings and blueprints for accuracy prior to manufacturing process.
- Identified opportunities for improvement in existing processes based on customer feedback.
- Approved incoming materials by confirming specifications and approved finished products.
Collector Agent
First Credit Finance
Van Nuys
06.2016 - 08.2017
- Analyzed customer data and developed strategies for successful resolution of outstanding debts.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Identified opportunities for improved efficiency in the collections process.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
Technical Support Representative
Bell Canada, Btc & Sipcoe
San Salvador
03.2011 - 04.2015
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained up-to-date case documentation for future reference.
- Resolved escalated customer service issues in a timely manner.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Used remote login tools to assist clients with technical and product questions.
Education
Diploma - MA
Los Angeles Ort
Van Nuys10-2010
High School Diploma -
John Burroughs
Burbank, CA12-2009
Skills
- Computer system validation
- Laboratory testing
- ISO standards
- Batch record review
- Records organization and review
- Sampling techniques
Languages
English
Professional
Spanish
Professional
Timeline
Quality Control Specialist
Curtiss Wright Co
06.2019 - Current
Collector Agent
First Credit Finance
06.2016 - 08.2017
Technical Support Representative
Bell Canada, Btc & Sipcoe
03.2011 - 04.2015
Diploma - MA
Los Angeles Ort
High School Diploma -
John Burroughs
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