Katherine Robertson
San Diego
Summary
Dedicated server with exceptional customer service skills, focused on enhancing guest experiences and ensuring operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
San Diego, CA
09.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Accurately took and processed orders using point-of-sale system.
- Collaborated with kitchen staff to facilitate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
Lead Cashier
Ace Hardware
San Diego, CA
05.2025 - 08.2025
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Implemented process improvements for checkout efficiency, reducing wait times during peak hours.
- Managed inventory levels at point-of-sale, minimizing discrepancies and optimizing stock availability.
Server
Buffalo Wild Wings
South Carolina
12.2023 - 04.2025
- Engaged with guests to build rapport and encourage repeat business.
- Actively resolved guest inquiries and concerns to enhance satisfaction levels.
- Supported inventory management by restocking supplies as needed during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Team Leader
Chik-Fil-A
Houston, TX
06.2021 - 08.2023
- Supervised daily operations to ensure quality service and adherence to company standards.
- Trained and mentored team members, enhancing skill development and performance consistency.
- Implemented process improvements that increased operational efficiency in high-volume service periods.
- Coordinated team schedules to optimize staffing levels during peak hours, ensuring optimal customer service.
Education
Associate of Science - Human Biology
National University
La Jolla, CA06.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Tableside etiquette
- Task prioritization
Certification
- EMT - Emergency Medical Technician
- CPR certified
- Food handlers
Languages
ASL
Limited Working
Timeline
Server
Olive Garden
09.2025 - Current
Lead Cashier
Ace Hardware
05.2025 - 08.2025
Server
Buffalo Wild Wings
12.2023 - 04.2025
Team Leader
Chik-Fil-A
06.2021 - 08.2023
Associate of Science - Human Biology
National University