Katherine Ren

• Sorted mail according to size, shape, and destination.
• Provided service and sales to walk-in customers.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Used automated mail processing equipment to sort and collate mail.
• Answered questions and maintained customer satisfaction by fielding customer complaints and

issues,

• Cleaned and sanitized workstations, counters, tables, equipment, and other items and areas.

• Answered the main telephone system, and received routine inquiries by phone and in person,
• Managed over 30 customer calls per day and messages to the appropriate personnel
• Assisted with an Office Manager and Executive Director
• Received incoming mail co-ordinate distribution, and processed outgoing mail.
• Maintained departmental files and records, including correspondence, forms, and routine office

records and reports

• Schedule appointments and maintain calendars