Katherine Reed
8 Holliman Lane
Ajax,ON
Summary
Adept at fostering client self-sufficiency and reducing recidivism rates, my tenure at the City of Toronto, Employment and Social Services, has honed my skills in ethical practice and effective communication. Through innovative service planning and empathetic client advocacy, I've significantly improved client outcomes, demonstrating a profound commitment to social work excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate caseworker offering 35 year background supporting clients through crisis intervention, communication and counseling. Proficient in preparing case study reports, coordinating with community organizations and conducting motivational interviews. Efficient and accommodating professional committed to providing guidance to those in need.
Overview
35
35
years of professional experience
Work History
SOCIAL SERVICES CASEWORKER
City of Toronto, Employment and Social Services
11.1988 - 01.2024
- Participated in ongoing professional development opportunities aimed at improving caseworker knowledge on current best practices in the field of social work.
- Facilitated successful client transitions from public assistance to self-sufficiency through supportive counseling and referrals to appropriate programs.
- Implemented crisis intervention strategies to support clients facing urgent challenges such as homelessness or domestic violence situations.
- Increased client engagement with support services by providing compassionate guidance and consistent followup.
- Ensured timely case management by prioritizing tasks, maintaining detailed records, and meeting deadlines for documentation submissions.
- Conducted home visits regularly, assessing living conditions and providing recommendations for enhancing safety or increasing supports as needed.
- Coordinated efficient delivery of services among multiple providers involved in each case plan through clear communication and organization efforts.
- Evaluated program effectiveness through data analysis, adjusting interventions as needed to improve client outcomes.
- Reduced recidivism rates among high-risk clients by developing and implementing targeted intervention strategies.
- Maintained confidentiality of sensitive information while adhering to legal guidelines and ethical standards for social work practice.
- Collaborated with interdisciplinary teams to create comprehensive care plans addressing clients'' physical, emotional, social, and financial needs.
- Improved client outcomes by conducting thorough assessments, identifying needs, and developing individualized service plans.
- Enhanced community resources for clients by establishing and maintaining relationships with local agencies and organizations.
- Advocated for clients'' rights and access to necessary services in interactions with government agencies, healthcare providers, and educational institutions.
- Assisted clients in obtaining essential resources such as housing, employment, and financial assistance through referrals to appropriate agencies or programs.
- Empowered families through strength-based approaches that reinforced existing skills while addressing areas requiring improvement.
- Provided support to both adults and children during challenging periods of life transitions, offering compassionate guidance while promoting resilience and selfsufficiency.
- Promoted a safe environment for clients by recognizing signs of abuse or neglect and reporting concerns according to mandated reporting procedures.
- Provided culturally competent services to diverse populations by respecting cultural differences and utilizing resources tailored to specific needs.
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Visited homes and agencies to provide support and case management services to clients.
- Provided crisis intervention, guidance and supportive counseling to clients.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Used Software and Software to create and prepare Type reports and documentation.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
Education
OSSD -
Malvern Collegiate Institute
55 Malvern AveBusiness - Business Management
George Brown College
St James Campus 200 King St ESkills
- Client Advocacy
- Ethical Practice
- Multicultural Sensitivity
- Service planning
- Empathy Development
- Mental health awareness
- Substance Abuse Knowledge
- Family Support
- Disability Services
- Educational Support
- Volunteer Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Case Documentation
- Decision-Making
- Relationship Building
- Task Prioritization
- Behavior Management
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Adaptability
- Written Communication
- Professional Demeanor
Languages
English
Full Professional
Timeline
SOCIAL SERVICES CASEWORKER
City of Toronto, Employment and Social Services
11.1988 - 01.2024
OSSD -
Malvern Collegiate Institute
Business - Business Management
George Brown College
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