Katherine Quesnel
Hamilton
Summary
Organized Administrative Assistant providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic and high-level ability to build and maintain positive relationships with tenants and clients.
Overview
7
7
years of professional experience
Work History
Superintendent Assistant
Effort Trust
03.2023 - Current
- Conducted apartment tours and guided applicants through online leasing applications.
- Resolved tenant concerns and complaints effectively.
- Organized and scheduled contractor bookings, optimizing work flow and problem-solving as needed.
- Managed filing systems and maintained accurate records.
- Implemented office procedures that improved workflow and reduced processing times.
- Greeted incoming tenants and prospective tenants professionally and provided friendly, knowledgeable assistance.
Freelance Cleaner
Self Employed Services
07.2018 - 03.2023
- Completed professional residential cleaning services.
- Effectively scheduled and coordinated work to ensure timely completion.
- Demonstrated reliability through punctuality and strong time management skills.
- Identified opportunities for upselling additional services such as cleaning or maintenance packages during consultations.
- Prepared and implemented marketing plans to better utilize customer growth.
- Boosted customer satisfaction through attentive service and proactive problemsolving.
Education
Diploma (In Progress) - Human Resources Management
McMaster Continuing Education
Hamilton12-2026
Skills
- Customer-focused service
- Office coordination
- Effective problem solver
- Project management
- Excel spreadsheets
- Document formatting
- Appointment coordination
- Filing system organization
Timeline
Superintendent Assistant
Effort Trust
03.2023 - Current
Freelance Cleaner
Self Employed Services
07.2018 - 03.2023
Diploma (In Progress) - Human Resources Management
McMaster Continuing Education