Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Quesnel

Hamilton

Summary

Organized Administrative Assistant providing exceptional customer service. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic and high-level ability to build and maintain positive relationships with tenants and clients.

Overview

7
7
years of professional experience

Work History

Superintendent Assistant

Effort Trust
03.2023 - Current


  • Conducted apartment tours and guided applicants through online leasing applications.
  • Resolved tenant concerns and complaints effectively.
  • Organized and scheduled contractor bookings, optimizing work flow and problem-solving as needed.
  • Managed filing systems and maintained accurate records.
  • Implemented office procedures that improved workflow and reduced processing times.
  • Greeted incoming tenants and prospective tenants professionally and provided friendly, knowledgeable assistance.


Freelance Cleaner

Self Employed Services
07.2018 - 03.2023
  • Completed professional residential cleaning services.
  • Effectively scheduled and coordinated work to ensure timely completion.
  • Demonstrated reliability through punctuality and strong time management skills.
  • Identified opportunities for upselling additional services such as cleaning or maintenance packages during consultations.
  • Prepared and implemented marketing plans to better utilize customer growth.
  • Boosted customer satisfaction through attentive service and proactive problemsolving.

Education

Diploma (In Progress) - Human Resources Management

McMaster Continuing Education
Hamilton
12-2026

Skills

  • Customer-focused service
  • Office coordination
  • Effective problem solver
  • Project management
  • Excel spreadsheets
  • Document formatting
  • Appointment coordination
  • Filing system organization

Timeline

Superintendent Assistant

Effort Trust
03.2023 - Current

Freelance Cleaner

Self Employed Services
07.2018 - 03.2023

Diploma (In Progress) - Human Resources Management

McMaster Continuing Education
Katherine Quesnel