Katherine Portillo
Reseda
Summary
Detail-oriented professional with a strong background in client monitoring and documentation accuracy. Experienced in providing crisis intervention and motivational support, seeking to enhance the lives of individuals facing substance use challenges and life challenges in different areas of their lives.
Overview
4
4
years of professional experience
Work History
Registered Drug And Alcohol Technician
Comfort Recovery Treatment Centers
Agoura Hills
10.2023 - 11.2025
- Client monitoring and safety supervision
- Executed crisis intervention and de-escalation strategies to ensure client safety and emotional stability.
- Knowledge of substance use disorders and recovery principles
- Accurate documentation and report writing
- Displayed empathy and cultural sensitivity in client support, fostering trust and engagement in recovery processes.
- Confidentiality and ethical compliance (HIPAA)
- Collaborated with counselors and medical staff to coordinate comprehensive care plans for clients.
- Motivational support and encouragement
Call Center Representative
CA COVID-19 Rent Relief
Los Angeles
09.2021 - 01.2023
- Managed high call volumes while maintaining a positive customer experience.
- Guided clients through COVID-19 rent relief applications and documentation to ensure accurate submissions.
- Clarified program eligibility and guidelines to applicants, enhancing understanding and application success.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Documented interactions accurately in the customer relationship management system.
- Trained new representatives on procedures and best practices for client interactions.
Education
High School Diploma -
C4L Academy
Irvine, CA09.2024
Business And Office Administration -
UEI College
Encino, CA06.2021
Skills
- Substance use knowledge
- Crisis intervention
- Client monitoring
- Documentation accuracy
- Rent relief assistance
- Professional communication
- Flexible and adaptable
- Remote office availability
- Positive demeanor
Languages
Spanish
Professional
Timeline
Registered Drug And Alcohol Technician
Comfort Recovery Treatment Centers
10.2023 - 11.2025
Call Center Representative
CA COVID-19 Rent Relief
09.2021 - 01.2023
High School Diploma -
C4L Academy
Business And Office Administration -
UEI College