Diplomas
Katherine Pichinte Cruz
London
Summary
Oversaw management of extensive caseloads while implementing structured processes for optimal program execution.
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2
2
Work History
Life Stabilization Caseworker
The City of London
2023 - Current
- Determined initial and continuing eligibility for persons in receipt of financial assistance and processed necessary supporting documentation and ongoing case management support.
- Maintained knowledge of the Ontario Works Act and regulations and periodic supplements and completed all necessary provincial documentation in compliance with regulations and guidelines.
- Assessed participants' level of employability and developed an individual case plan and made appropriate referrals to assist with participants' life stabilization goals.
- Demonstrated proficiency in spreadsheets and various softwares.
Barrier Free Design Counsellor
March of Dimes Canada
2022 - 08.2023
- Prepared periodic reports, and records on caseloads, progress and status for management according to the eligibility criteria and ministry regulations.
- Explained program offerings and requirements to participants and answered related questions and delivered customer service.
- Reviewed applications and documentation independently or in conjunction with supervisor to make decisions pertaining to program eligibility criteria.
- Demonstrated efficiency using various softwares and prioritizing tasks.
Field Placement Student
N'Amerind Friendship Centre
01.2022 - 04.2022
- Built strong, lasting relationships with clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Shadowed fully qualified professionals to gain deep understanding of assessment, intervention and consultation processes.
- Implemented activities to help clients build important skills for work and personal needs.
- Completed projects milestones on time by keeping on task and operating with efficiency.
Education
Social Service Work -
Fanshawe College
London, Ontario, Canada01.2023
Early Childhood Education Diploma -
Fanshawe College
London, Ontario, Canada01.2019
High School Diploma - undefined
Catholic Central High School
London, Ontario, Canada01.2017
Skills
Implemented communication protocols to ensure clarity and understanding among stakeholders
Fostered an environment of critical thinking to improve project efficiency Championed initiatives that enhanced analytical capabilities across departments
Utilized Microsoft Office proficiency to streamline documentation and reporting processes
Utilized strong organizational skills to enhance team efficiency and productivity
Developed cultural competence to foster understanding and respect among diverse groups
Implemented effective time management strategies to streamline workflow and meet deadlines
Languages
Fluency in English and Spanish
Certification
- 2025 Managing difficult conversations.
- 2025 How to talk so listen.
- 2025 How to deal with difficult people part 1 and 2.
Timeline
Field Placement Student
N'Amerind Friendship Centre
01.2022 - 04.2022
High School Diploma - undefined
Catholic Central High School
Life Stabilization Caseworker
The City of London
2023 - Current
Barrier Free Design Counsellor
March of Dimes Canada
2022 - 08.2023
Social Service Work -
Fanshawe College
Early Childhood Education Diploma -
Fanshawe College