Katherine Pena
San Diego
Summary
Resourceful manager, safely delivering exceptional customer service to both internal and external customers, with an administrative and financial services background, vast travel experience, and the ability to adapt to any environment, promptly and professionally.
Overview
24
24
years of professional experience
Work History
Spa Manager/Lead Technician
Cryo Republic
05.2022 - Current
- Greeted customers warmly and offered outstanding customer service through their entire experience.
- Organized client scheduling via telephone and computer.
- Safely led customers through their spa or sculpting appointment.
- Maximized efficiency through time management and staff supervision.
- Maintained a strong focus on safety and efficiency to prevent hazards and injury in the workplace.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Trained and supervised staff members on best practices, sales techniques and customer service.
- Oversaw upkeep of facility, inspected spa equipment and notified maintenance for service repairs.
Personal Assistant
Alexandra Hearne
11.2018 - 05.2022
- Handled logistics, agendas and travel arrangements for meeting and event planning.
- Provided excellent financial advice and arrangements.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Ran errands, scheduling appointments, and arranging transportation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Displayed absolute discretion at handling confidential information.
Personal Assistant
Aaron Kendle
07.2015 - 10.2018
- Coordinated and facilitated Navy Seal meetings.
- Managed a high volume of incoming and outgoing phone calls, emails and phone messages.
- Assisted with travel arrangements such as booking flights, car rental and private limo service.
- Kept detailed track of household and maintenance inventory and calendar schedules.
- Provided multifaceted services by running errands, managing mail and scheduling appointments.
Personal Assistant
Melissa Runge
02.2012 - 06.2015
- Organized both personal and professional affairs.
- Effectively communicated about payment needs and kept updated, detailed and accurate books.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Coordinated with participating vendors during event planning.
- Created detailed timelines and budgets for events to meet all deadlines.
- Helping family with vacation activities and childcare.
- Evaluated financial performance of client and identified potential areas of improvement.
- Conducted daily errands, scheduling and multi-tasking duties in a timely manner.
Office Manager
Color Tone Paint Inc
07.2001 - 12.2011
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Audited production reports, tracking data entry and processing errors.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Resolved guest inquiries punctually and politely for professional customer service.
- Promoted positive member relations through providing excellent customer service.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
AS - Cancer Information Management
Santa Barbara City College
05.2017
Certified Nursing Assistant - undefined
Baptist School Of Health Professions
01.2006
Skills
- CPR certified
- Excellent customer communication
- Confident with people and working as a team
- Flexible and open minded
- Highly self motivated
- Very punctual and organized
- Familiarity in travel scheduling and arrangements
- Ability to multi-task and work under pressure
Timeline
Spa Manager/Lead Technician
Cryo Republic
05.2022 - Current
Personal Assistant
Alexandra Hearne
11.2018 - 05.2022
Personal Assistant
Aaron Kendle
07.2015 - 10.2018
Personal Assistant
Melissa Runge
02.2012 - 06.2015
Office Manager
Color Tone Paint Inc
07.2001 - 12.2011
Certified Nursing Assistant - undefined
Baptist School Of Health Professions
AS - Cancer Information Management
Santa Barbara City College