Katherine N. Marroquin
Inglewood,CA
Summary
I have nearly six years of experience, during which I've improved my communication skills and learned to stay calm and focused in difficult situations. I'm seeking an opportunity where I can grow, take on new challenges, and contribute positively to a team. I'm eager to embrace new responsibilities and bring a positive attitude to the position.
Overview
14
14
years of professional experience
Work History
Operations Coordinator
Optum
03.2021 - Current
- Coordinate provider onboarding by submitting adds, terminations, and changes through the Network Services pipeline
- Locate health plan IDs and submit tickets to resolve missing or incorrect information, maintaining accurate internal records
- Distribute memos to network regarding meetings, updates, scorecards (payment related notices), and other communications
- Prepare materials and packets for provider meetings with key updates and announcements
- Track attendance and manage provider compensation for community meetings
- Manage department email and fax queue on a daily basis
Quality Coordinator
Healthcare Partners
07.2019 - 03.2021
- Visited four provider offices yearly to review charts and schedule patient screenings
- Maintained tracking grids to ensure assigned projects were completed accurately, on time, and with proper documentation
- Supported Operations team to improve in clinical quality initiatives and patient outcomes
Medical Receptionist
Healthcare Partners, A DaVita Medical Group
02.2018 - 07.2019
- Scheduled patients, handled check in/out, verified insurance, and collected payments
- Updated patient records by reviewing insurance, demographics, and medical history
- Managed multi-lined phones, directed calls, and supported patients in a fast-paced setting
Child Care
Westchester Family Y
06.2012 - 05.2018
- Supervised and monitored children during play to ensure a safe and engaging environment
- Maintained a clean, secure space by following safety protocols and responding to children's needs
- Communicated daily with parents or guardians regarding activities, behavior, and any concerns
Personal Assistant
Personal Assistant
08.2011 - 02.2018
- Maintained and organized household by filing, labeling, shredding documents, addressing envelopes, and running errands as needed
- Tidied and cleaned living spaces, including cleanup of play areas and toy organization
- Ensured all areas of the home remained neat
Intern
Asian American Drug Abuse prevention (AADAP)
02.2017 - 05.2017
- Designed informational graphics for community tabling events to raise awareness about substance abuse prevention
- Filmed and directed a youth group video for social media to promote substance abuse education and prevention
- Planned and coordinated two local drug abuse prevention events, including outreach, logistics, and community engagement
Camp Counselor
Westchester Family YMCA
06.2012 - 08.2012
- Ensured camper safety by supervising activities, enforcing camp rules, and responding promptly to incidents or concerns
- Participated in filed trips and outings, helping lead group activities and ensure smooth coordination
Education
BS - Health Management
California State University Dominguez Hills
Carson, CA05.2017
AA - Public Policy
Santa Monica College
Santa Monica, CA06.2015
AS - General Science
Santa Monica College
Santa Monica, CA06.2014
Skills
- Strong organizational skills and professional work ethic
- Adaptable and open to new ideas with a positive attitude
- Reliable and responsible team member
- Effective multitasking and time management skills
- Self-motivated and goal oriented with a strong work ethic
- Proactive and able to work independently
- Skilled in building rapport and maintaining positive relationships
- Detail-oriented
LANGUAGES
English
Spanish
Timeline
Operations Coordinator
Optum
03.2021 - Current
Quality Coordinator
Healthcare Partners
07.2019 - 03.2021
Medical Receptionist
Healthcare Partners, A DaVita Medical Group
02.2018 - 07.2019
Intern
Asian American Drug Abuse prevention (AADAP)
02.2017 - 05.2017
Child Care
Westchester Family Y
06.2012 - 05.2018
Camp Counselor
Westchester Family YMCA
06.2012 - 08.2012
Personal Assistant
Personal Assistant
08.2011 - 02.2018
BS - Health Management
California State University Dominguez Hills
AA - Public Policy
Santa Monica College
AS - General Science
Santa Monica College
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