Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Moran

Los Angeles

Summary

To obtain a position with a company to utilize the skills I presently possess and acquire new skills to advance my career and become an asset.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Moran Consulting Corp.
04.2022 - Current
  • Reviewed project folders with project managers, reallocated time to correct projects, handled write-offs, and placed items on hold. Successfully prepared and sent invoices to clients.
  • Generated accurate journal entries for both income received and company expenses, ensuring meticulous financial record-keeping
  • Efficiently managed clerical tasks, including sorting and sending mail, maintaining office supplies inventory, organizing files, welcoming visitors, answering phone calls, played a key role in ensuring smooth office operations and scheduled meetings with precision.
  • Proficiently set up projects in the database, meticulously managing labor compliance documents and timely submission to relevant departments. Maintained effective communication with clients to ensure the seamless progress of projects.

Customer Service Representative

AER Technologies
11.2021 - Current
  • Received an average of 55 calls per day regarding turnaround times, warranty claims, inventory updates, and general questions for Ford, Chrysler and GM
  • Worked closely with the Executive Team and supervisor to reduce hold times, ultimately resulting in increased customer satisfaction
  • Completed special projects for high priority clients that required strong attention to detail
  • Performed duties outside of my job requirements to improve production and production quality throughout the company

Lead Auditor

Hyundai Motor America Campaign, JNR Incorporated
09.2019 - 11.2021
  • Provided performance feedback to the department manager auditors
  • Strategize on areas for improvement to enhance productivity and customer service
  • Identify potential problems by using analytical skills and collaborating with management
  • Audited reimbursement claims, check requests and calculations to ensure information was accurate and all policies and procedures were applied
  • Provided feedback and revisions to agents as necessary
  • Analyzed team trends and performed refreshers and workshops to stay up to date with business needs

Trainer/Auditor

Hyundai Motor America Campaign, JNR Incorporated
04.2019 - 09.2019
  • Assisted with onboarding orientation
  • Responsible for training new employees on campaign software, procedures, and phone etiquette
  • Trained agents on effective tools to be successful in their role
  • Created and designed all department training material to set new employees up for success
  • Provided hands-on coaching to help employees de-escalate phone calls and maintain customer satisfaction
  • Ensured updated procedures were effectively communicated and implemented by the team in a timely manner

Campaign Auditor

Hyundai Motor America, JNR Incorporated
07.2018 - 04.2019
  • Responsible for providing feedback and coaching opportunities to agents and addressing case revisions, as necessary
  • Audited agents’ reimbursement cases, check requests and calculations to ensure information was accurate and in compliance with Hyundai standards
  • Identified potential issues with team using analytical skills and reported department stats to management
  • Collaborated with Hyundai Corporate to ensure reimbursement guidelines were met
  • Coordinated regular weekly meetings with upper management to present performance metrics and provided suggestions on how to improve our service

Customer Service Coordinator

JNR Incorporated
07.2017 - 07.2018
  • Processed reimbursement claims for customers addressing vehicle recall campaigns
  • Researched individual claims for accuracy and obtained additional documentation needed for reimbursement process
  • Provided excellent customer service while addressing customer concerns via written and oral communication
  • Reviewed documentation and sent claims for auditing in accordance with Hyundai guidelines

Reservations Agent

Pirates Dinner Adventure
05.2013 - 07.2017
  • Booked reservations for guests, prepared pricing quotes, and resolved guest issues by proving breakdowns of cost and fees
  • Upsold packages to guests to enhance their experience when viewing the show
  • Handled refunds and prepared gift cards for refunds
  • Called guests to confirm reservations, general office administrative support and ad hoc projects, such as: attending and working marketing events and assist with promotion packages

Education

General Education Graduate -

Kennedy High School
2012

Skills

  • Skills & Abilities:
  • Self-Motivated
  • Attention to detail
  • Works well autonomously and team oriented
  • Microsoft AX
  • Active listening skills
  • Positive attitude
  • Customer experience oriented
  • Time management
  • Excellent communication and people skills
  • Adaptive to fast-paced environments
  • Microsoft office (Word, PowerPoint, Excel, Outlook)
  • 62 GWAM
  • Dialpad
  • Multi-phone line system
  • Building customer loyalty and retention
  • Account Management

Timeline

Administrative Assistant

Moran Consulting Corp.
04.2022 - Current

Customer Service Representative

AER Technologies
11.2021 - Current

Lead Auditor

Hyundai Motor America Campaign, JNR Incorporated
09.2019 - 11.2021

Trainer/Auditor

Hyundai Motor America Campaign, JNR Incorporated
04.2019 - 09.2019

Campaign Auditor

Hyundai Motor America, JNR Incorporated
07.2018 - 04.2019

Customer Service Coordinator

JNR Incorporated
07.2017 - 07.2018

Reservations Agent

Pirates Dinner Adventure
05.2013 - 07.2017

General Education Graduate -

Kennedy High School

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Katherine Moran