Katherine Montenegro

Assistant Store Manager of Operations

Bath & Body Works

07.2014 - 04.2024

Managed daily store operations to ensure optimal customer service and employee productivity.
Ensuring timely completion of tasks and maintaining a well-organized work environment.
Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
Supported the Store Manager with various tasks such as preparing reports or presentations for executive-level meetings.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Completed weekly payroll for 50+ employees.
Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
Recruited, hired and trained new employees, aimed at building high-performance team focused on selling, stock management, visual merchandising, and general store operations.
Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
Played an integral role in driving store sales by providing exceptional customer service
Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Trained and guided team members to maintain high productivity and performance metrics.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Empowered team members by delegating tasks effectively while also offering guidance when needed.