Katherine Mendoza-Reyes

Administrative Support Worker

Across Boundaries: An Ethnoracial Mental Health Centre

12.2012 - Current

Delivered comprehensive administrative support to management and frontline staff, enhancing operational efficiency in a mental health community setting
Answered multi-line phones and electronic inquiries, forwarding calls and messages to appropriate personnel
Greeted visitors and service users, determined their concerns, and referred them to the correct personnel
Managed staff timesheets, benefits, travel claims, and maintained accurate records
Safely operated and maintained office equipment such as copiers, fax machines, projectors, and teleconference phones
Organized and scheduled meetings, including Board Meetings, preparing agendas and recording detailed minutes
Provided technical support and resolved issues with laptops, mobile devices, telephone system and office equipment efficiently
Provided clerical support to the Executive Director, including drafting correspondence and presentations
Supported the Executive Director, managers, and staff in maintaining updated Outlook calendar schedules to ensure accountability and safety
Registered staff for training and workshops while maintaining and updating professional development allowance records for executive review
Process due invoices and travel claims for cheque payments, generating reports using QuickBooks
Verify that all incoming invoices reflect appropriate and authorized expenditures
Ensure the accuracy of accounting documents by cross-referencing records, including the review and verification of staff travel claims
Administer petty cash and tokens in accordance with the agency's procedures
Support Finance staff and external auditors during audits by providing accurate invoices and other required accounting documents
Evaluate equipment performance, verify warranties, and initiate purchase requests when required
Maintain accurate records of supplies and actively monitor inventory levels
Update and manage records of issued cheques and payments for easy reference and query resolution
Compile and securely store cheque stubs for documentation purposes
Address and resolve payment-related inquiries from staff, program facilitators, and vendors
Travel occasionally to meet with board members for cheque signing and expense approvals
Installed and performed minor repairs on hardware, software, and peripheral equipment, ensuring seamless operations
Configured and set up equipment for employee use, including proper installation of cables and relevant software
Troubleshot various computer issues, such as IP address conflicts and network drive mapping, and ran diagnostic programs to resolve problems efficiently
Addressed minor issues with Local Area Networks (LAN) and rebooted network connections to mitigate local internet congestion and system overload
Communicated with IT and network providers (e.g., Bell) for technical guidance and support
Provided support in monitoring system backups and ensuring data security
Identified and flagged computers requiring cleaning, replacement, or updates to maintain optimal performance
Contacted applicants, students, and volunteers to schedule interviews and organized interview calendars
Assisted the Office Manager with initial screening of resumes on platforms like Charity Village
Posted and updated job vacancies on Charity Village and agency’s website to attract qualified candidates
Conducted reference checks and background verifications following managerial instructions
Performed background checks on potential applicants as instructed by management
Supported in-house psychiatrists by organizing and scheduling appointment lists and managing associated documentation, including printing, photocopying, and faxing
Set up laptops, projectors, and teleconference phones for program meetings to ensure technical readiness
Prepared correspondence, flyers, and 'How We Do It' manuals for staff and program use
Assisted service users in faxing, photocopying, scanning, and emailing their documents
Created consent forms, name tags, and attendance sheets for Social Rehabilitation programs
Designed certificates for service users’ training sessions and workshops to recognize achievements
Supported Program Coordinators by formatting reports and presentations for clarity and professionalism
Helped update Pirouette’s Group Sessions information as needed
Provided minor troubleshooting support for the computer lab to resolve technical issues promptly
Assisted managers in generating and analyzing reports from client databases, including Pirouette and TREAT, to provide actionable insights
Produced OCAN reports for Service Users’ reassessment and staff workload evaluation
Compiled current summary lists of service users enrolled in Housing First, At Home, and MHJI programs
Drafted and prepared minutes for Board meetings, Finance Committee meetings, and community meetings, ensuring accuracy and confidentiality

Secretary of the Board

Caregiver Connections, Education and Support Organization (CCESO)

01.2012 - 01.2017

Maintained client databases and updated contact lists, resources, and references
Prepared and proofread correspondence, newsletters, and other documents
Designed and distributed organizational flyers and materials
Coordinated and facilitated programs and workshops for community members
Recorded minutes during board meetings and provided updates to members
Liaised with community centers and organizations for event planning and execution

Personal Support Worker

Harold & Grace Baker Centre Long-Term Care

07.2013 - 09.2014

Monitor clients’ safe mobility around, in and out of bed, chairs and all facilities
Ensure safe environment to prevent any fall or injury
Provide daily care, companionship and daily needs
Assist client with personal hygiene such as washing, bathing, dressing, grooming, etc
Ability to perform transfer using mechanical lifts with caution and safety
Practice proper body mechanics during transfer, repositioning and lifting
Observe and document any changes in clients’ behavior, mental health, skin condition, etc
Responsiveness and prompt attention to client’s immediate needs
Inspect and maintain orderliness, upkeep and tidiness of work area to meet health and safety standards
Communicate with family/organization of client’s status and/or needs as required
Ensure medical/emergency needs are attended to immediately as required
Accurately document clients’ ADL in Point of Care system

Summary

Overview

Work History

Administrative Support Worker

Secretary of the Board

Personal Support Worker

Education

Personal Support Worker – Diploma Course -

Bachelor of Science - Biology

Quickbooks 1 & 2 -

Medical Terminology -

Business Studies with Honors -

Skills

Volunteer Experience

References

Professional Development

Timeline

Personal Support Worker

Administrative Support Worker

Secretary of the Board

Bachelor of Science - Biology

Quickbooks 1 & 2 -

Medical Terminology -

Business Studies with Honors -

Personal Support Worker – Diploma Course -

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