Katherine McLaughlin

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Developed strong rapport with customers and created positive impression of business.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Negotiated, facilitated, and managed real estate transactions.
• Communicated with clients to understand property needs and preferences.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Developed and maintained relationships with clients through networking, postcards, and cold calling.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Presented purchase offers to sellers for consideration.
• Reviewed market research data and changed sales plans accordingly.
• Advised clients on market conditions and property value for informed decision-making.
• Conducted comprehensive market analysis to identify opportunities for investors.
• Listened to customer needs and desires to identify and recommend optimal products.

Major account sales with a focus on consultative selling of Human Resource initiatives in the areas of assessment, selection, development, leadership and succession.

Partnered with and earned customer’s business in the areas of leadership development, focus & execution, and communication. Developed proposals, reporting, commitment letters, program administration and delivery plans. President’s Club winner for sales achievement, selected as the Canadian delegate for The Franklin Covey President’s Round Table.