Katherine Mcintosh

Factory Tile Depot

06.2012 - 11.2022

Improved customer satisfaction by addressing and resolving complaints promptly.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Launched quality assurance practices for each phase of development