Katherine Mcintosh
Burlington
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Factory Tile Depot
06.2012 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
Education
High School Diploma -
Applewood Heights Secondary School
Mississauga, ON1978
Skills
- Staff Management
- Sales strategies and reporting
- Google Drive
- Money Handling
- Consulting
- Customer Service, relations and building rapport
- Project Planning
- Organizational Skills
- Reliable
- Solution Oriented
- Self Motivated
- Multitasking Abilities
- Positive Attitude
- Teamwork and Collaboration
- Professional and Courteous
- Attention to Detail
- Retail Operations
- Excellent Communication
- Proficient in MS Office
Languages
English
Full Professional
Timeline
Assistant Manager
Factory Tile Depot
06.2012 - 11.2022
High School Diploma -
Applewood Heights Secondary School
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