Summary
Overview
Work History
Education
Skills
Timeline
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Katherine McGee

Bay Point

Summary

Proactive and detail-oriented professional with extensive experience in customer service. Expert in food handling safety, problem-solving, effective communication, and time management. Proven ability to adapt and manage high-pressure situations while maintaining quality control and fostering positive customer relationships. Committed to applying these qualities to drive team success and growth.

Overview

10
10
years of professional experience

Work History

Cake Decorator

Andronico's
04.2023 - 04.2025
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Processed customer orders and payment transactions
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Designed specialty cakes in accordance to customer and store requests.
  • Packaged and priced each product according to company pricing procedures.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Operated ovens and bakery equipment to prepare products according to recipes.

Food Product Demonstrator

Boars Head Provisions
03.2019 - 03.2020
  • Arranged demonstration areas to be appealing to attract attention of prospective customers.
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Maintained knowledge of current promotions and product features.

Wait Staff Member

Devino's Pizza & Pasta
09.2015 - 07.2017
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Associate of Applied Science - Allied Health

Diablo Valley College
Pleasant Hill, CA
08-2023

Skills

  • Food handling safety
  • Standardized recipe proficiency
  • Stock rotation
  • POS system operation
  • Handling complaints
  • De-escalation techniques
  • Retail marketing
  • Quality control
  • Customer service
  • Verbal and written communication
  • Multitasking and organization
  • Data collection

Timeline

Cake Decorator

Andronico's
04.2023 - 04.2025

Food Product Demonstrator

Boars Head Provisions
03.2019 - 03.2020

Wait Staff Member

Devino's Pizza & Pasta
09.2015 - 07.2017

Associate of Applied Science - Allied Health

Diablo Valley College

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Katherine McGee