Katherine Lopez

Downey

Summary

Community engagement and partnerships professional overseeing outreach initiatives across California and Hawaii for NMDP. Experienced in building partnerships with corporations, nonprofits, healthcare institutions, universities, churches, and community organizations to expand awareness and support for patients affected by blood cancer. Skilled in volunteer program development, community outreach, stakeholder engagement, and mission-driven campaigns that mobilize communities and organizations.

Overview

years of professional experience

Work History

Regional Community Engagement Supervisor / Recruitment Coordinator

NMDP

02.2022 - Current

Oversaw community engagement and volunteer mobilization strategy across California and Hawaii, coordinating partnerships with corporations, universities, churches, nonprofits, and community leaders to develop volunteer opportunities and outreach initiatives supporting patients and families affected by blood cancer.
Serve as the primary relationship manager for organizations across the region, managing partnerships with corporations, national brands, schools, and community groups.
Lead educational presentations, volunteer programs, and donor awareness campaigns designed to increase participation in lifesaving donor initiatives.
Coordinate regional community campaigns and events aligned with national program goals.
Track engagement metrics, outreach outcomes, and community impact to evaluate program effectiveness.

Customer Service, Sales & Operations Specialist

Best Buy

Tustin

10.2016 - 01.2022

Progressed through multiple roles including Customer Service Associate, Sales Advisor, and Phone Operator.
Provided customer service support and technology sales assistance while helping customers identify product solutions.
Managed high-volume phone communications and coordinated service requests between departments.
Handled sensitive customer data when processing payments, orders, and service requests.
Coordinated deliveries, scheduling, and logistics between customers and store teams.
Later supported corporate customer service operations remotely while working from home.

Latino Outreach & Recruitment Coordinator

Asians for Miracle Marrow Matches (A3M)

Los Angeles

03.2020 - 12.2021

Led outreach and recruitment initiatives supporting the Be The Match donor registry.
Developed partnerships with community organizations and advocacy groups to support blood cancer patients in need of stem cell donors.
Supervised Latino volunteer and internship programs.
Organized community education and donor recruitment events in underserved communities.
Assisted with the Por Pura Vida Latino outreach platform engaging Latino communities.
Provided bilingual English–Spanish translation for outreach and educational programs.

Education

Bachelor of Arts - Public Health

University of California, Irvine

Irvine, CA

Skills

Community engagement
Volunteer program leadership
Stakeholder management
Corporate partnerships
Outreach strategies
Event coordination
Strategic planning
Program evaluation
Volunteer management

CRM management
Customer management
Report generation
Spreadsheet skills
Microsoft Office proficiency
Public speaking
Training and mentoring
Partner development
Email design

Websites

Languages

English

Native/ Bilingual

Spanish