Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine LaRosa

Palmdale

Summary

Detail-oriented and goal-focused professional with 17+ years experience in customer service, healthcare, public relations, and
sales. Excellent communication and time management skills dedicated to high levels of customer satisfaction. Innovative, result oriented with extensive experience in various sale industries, healthcare, and office settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

MEDICAL SECRETARY

Cardiovascular Consultants Medical Group
05.2023 - Current
  • Answered incoming calls in a professional manner, answered inquiries from patients and directed calls appropriately
  • Managed patient information and medical records accurately and efficiently, utilizing electronic health record systems
  • Verified accuracy of patient demographics prior to appointment scheduling
  • Answered patient calls in regards to scheduling, medication issues and surgery-related questions
  • Organized and scheduled appointments with patients, physicians, and other healthcare providers
  • Scanned documents into patient files according to established protocols
  • Performed data entry into various computer applications such as billing systems or word processing programs
  • Reviewed and explained insurance plans to patients to educate on payment policies and procedures
  • Prepared correspondence for physician's signature as requested
  • Contacted hospitals for medical records and imaging reports for physician review
  • Communicated with outside offices for required surgical clearances and necessary follow-up
  • Reviewed incoming mail daily; sorted and distributed accordingly.

ADMINISTRATIVE ASSISTANT II

UCLA Ronald Reagan Medical Center
08.2018 - 02.2023
  • Liaised with various drug companies for patient medications and shipments
  • Prepared and maintained patient charts, medical histories and charts for doctor on duty
  • Transmitted correspondence and medical records by mail, e-mail and fax
  • Scheduled tests and procedures for patients, such as lab work and x-rays, surgeries and diagnostic testing based on physician orders
  • Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
  • Transcribed recorded messages and practitioners' diagnoses and recommendations into patients' medical records
  • Monitored Kardia Pro enrollments, ECG and rhythm transmissions, monthly billing and reports
  • Monitored blood pressure transmissions and notified physician with abnormal results
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Direct Administrative Assistant to 14 Psychiatrists and Psychologists in Child and Adolescent Behavioral Psychiatry
  • Handled patient correspondence via email and phone, inventory ordering, faxed, scanned and created pdf files, created templates and tracked records to ensure office efficiency
  • Scheduled office meetings and client appointments for team of directors, professors, psychiatrists and psychologists
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Welcomed office visitors warmly and alerted physicians to arrivals of scheduled appointments
  • Monitored 9 physician's work calendar and scheduled appointments, meetings and travel
  • Communicated with patients, ensuring that medical information was kept private
  • Organized envelopes, postage and mail correspondence for physicians and management, maintaining postage meter and coordinating with delivery and courier services
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Authored clear and professional business documents, including Dean letters for medical students, fellow and assistant professor grants, and confidential asylum reports
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

KITCHEN ASSISTANT/RUNNER-BARBACK

Maxdon's Bar and Grill
06.2018 - 01.2019
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods
  • Operated standard kitchen equipment with focus on safety and sanitation
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Supervised restocking of salad bar and buffet for lunch and dinner service
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Actively promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage
  • Learned to service back of the bar as well as take orders to provide skilled backup for diverse roles
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.

PHLEBOTOMIST TECHNICIAN/PATHOLOGY LAB ASSISTANT

Palmdale Regional Medical Center
06.2017 - 10.2018
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing dishes
  • Tracked collected specimens by initialing, dating and noting times of collection
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
  • Logged patient information and recorded results into system
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
  • Organized daily work based on collection priority
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Assisted pathology team with skilled analyses by preparing tissue samples.

PHLEBOTOMY TECHNICIAN II

UCLA Ronald Reagan Medical Center
12.2014 - 09.2016
  • Stocked phlebotomy cart or carrier with appropriate supplies
  • Organized daily work based on collection priority
  • Logged patient information and recorded results into system using Epic, Logic, and Care Connect Systems
  • Super User for Care Connect System, including training others on computer patient registration and lab test requests
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods for over 100 patients per day
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation
  • Accurately labeled vacutainer tubes with patient name, date and time of collection
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists
  • Performed lab draws on High Profile Patients
  • Maintained and managed an office lab setting overseeing 3 lab technicians
  • Identified patients using proper procedures prior to specimen collection
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures
  • Coordinated in-office and off-site testing for high volume of daily patient samples
  • Transported specimens following established protocol for temperature and light
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws
  • Coordinated workflow based on stat, schedule, or OHU needs
  • Labeled blood vials with critical information like time of collection, date and patient name
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.

LAB ASSISTANT-PHLEBOTOMIST

California Department of Corrections CCI
08.2013 - 12.2014
  • Maintained appropriate control, security and well-being over those detained
  • Operated communication systems, including telephones, switchboards, intercoms and two-way radios to effectively communicate with other personnel
  • Maintained daily logs of shift activity
  • Maintained communications with staff and inmate body to maintain safe, effective prison environment
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Oversaw day-to-day operations of brand new, 92 and 138-room hotel with staff of 38 employees
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
  • Supervised team of 11 front desk agents and helped to resolve issues arising during shifts
  • Provided exceptional service and assistance to guests upon check-in
  • Developed team communications and information for department meetings
  • Prepared weekly employee work schedules for 14 team members ensuring all shifts received adequate coverage
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

CERTIFICATE- LICENSURE IN PHLEBOTOMY -

UCLA- David Geffen School
10.2011

CERTIFICATE IN EMERGENCY MEDICINE -

University of Antelope Valley
05.2009

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) IN BIOLOGICAL AND PHYSICAL SCIENCES -

College of The Canyons
09.2008

HIGH SCHOOL DIPLOMA -

Quartz Hill High School
05.2008

Skills

  • Detail Oriented
  • Management and Business Operations
  • Staff training and development
  • Professional and mature
  • Advanced MS Office Suite knowledge
  • 10-key proficiency-Types 60 WPM
  • Certified Phlebotomist and Lab Assistant
  • CRM and office management software
  • Data entry
  • Strong problem solver
  • Scheduling and calendar management
  • Customer relations
  • File and data retrieval systems
  • Medical terminology
  • Invoicing and billing
  • Appointment scheduling
  • Expense reporting
  • Knowledge and daily use of the following programs: Imaging Records,Dragon Imaging, Veradigm, PM systems, PMD paging systems, Care Connect, Epic, different hospital records systems

Certification

  • Certified Phlebotomist 2011
  • Hospitality- Operations and Sales Management 2010
  • Sales Trainer 2008
  • Customer Service Excellence 2008

Timeline

MEDICAL SECRETARY

Cardiovascular Consultants Medical Group
05.2023 - Current

ADMINISTRATIVE ASSISTANT II

UCLA Ronald Reagan Medical Center
08.2018 - 02.2023

KITCHEN ASSISTANT/RUNNER-BARBACK

Maxdon's Bar and Grill
06.2018 - 01.2019

PHLEBOTOMIST TECHNICIAN/PATHOLOGY LAB ASSISTANT

Palmdale Regional Medical Center
06.2017 - 10.2018

PHLEBOTOMY TECHNICIAN II

UCLA Ronald Reagan Medical Center
12.2014 - 09.2016

LAB ASSISTANT-PHLEBOTOMIST

California Department of Corrections CCI
08.2013 - 12.2014

CERTIFICATE- LICENSURE IN PHLEBOTOMY -

UCLA- David Geffen School

CERTIFICATE IN EMERGENCY MEDICINE -

University of Antelope Valley

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) IN BIOLOGICAL AND PHYSICAL SCIENCES -

College of The Canyons

HIGH SCHOOL DIPLOMA -

Quartz Hill High School

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Katherine LaRosa