Katherine Kolisar
Account Manager
Alhambra,CA
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Account Manager
TK Elevator
Commerce, California
01.2023 - 08.2024
- Managed customer accounts, addressing billing inquiries, updating contracts, and fulfilling service requests
- Facilitated invoicing, implemented pricing updates, and adjusted account details
- Monitored account activity, contributing to revenue reporting accuracy
- Assisted with invoicing, pricing updates, and account adjustments
- Maintained accurate customer records and documentation.
- Managed over 30 incoming call and emails per day from customer.
Account Manager
Otis Elevator
Los Angeles , California
02.2015 - 01.2023
- Functioned as the main point of contact for customers, delivering outstanding service and resolving issues swiftly.
- Identified and promoted service upgrades and modernization opportunities to enhance customer satisfaction.
- Managed contracts, billing, and account details with strong attention to detail.
- Cultivated customer retention and repeat business through proactive communication strategies.
- Managed over 300 accounts
Education
Business Administration And Management
University of LaVerne
Skills
- Account Strategy
- Sales & Upselling
- Business development
- Revenue Management
- Territory management
- Contract negotiation
- CRM management
- Customer Service
- Sales
- Excellent negotiation skills
- Conflict Resolution
- Customer service
Certification
Notary Public — State of California
Timeline
Account Manager
TK Elevator
01.2023 - 08.2024
Account Manager
Otis Elevator
02.2015 - 01.2023
Business Administration And Management
University of LaVerne