Katherine J. Escobar
Los Angeles
Summary
Dynamic professional with extensive experience at Tenants Law Firm, excelling in team management and relationship building. Proven ability to train and mentor staff while fostering collaboration. Fluent in Spanish, adept at problem-solving, and committed to quality assurance in fast-paced environments. Recognized for cultivating strong client connections and enhancing team productivity.
Overview
7
7
years of professional experience
Work History
Director of Intake, Litigation Legal Assistant
Tenants Law Firm
Beverly Hills
09.2023 - Current
- I participated in client interviews, observed the questioning process, and documented the information.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Cultivated strong relationships with clients by responding promptly to inquiries or complaints, and by reviewing relevant records for their case.
- Facilitated collaboration between teams by encouraging open communication channels.
Team Member
Shake Shack
Santa Monica
02.2021 - 09.2021
- Collaborated with a team of 10 through verbal and instructional communication to maximize productivity and efficiency.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships and hospitality through friendly greetings and excellent service.
- Participated in training sessions for new employees when needed.
Closing Shift Lead
Coffee Bean & Tea Leaf
Pacific Palisades
09.2018 - 05.2019
- Assisted in the training of new employees and the development of over a dozen hires.
- Researched industry trends to stay ahead of the competition.
- Resolved conflicts between customers, employees, and vendors promptly.
- I worked both independently and coordinated with a small team in a confined space.
Education
Bachelor of Arts - Linguistics & Psychology
University of California, Los Angeles
Westwood, CA06.2023
Associate in Arts - Political Science
Santa Monica College
Santa Monica, CA06.2021
Skills
- Fluent in Spanish
- Team management
- Multitasking and organization
- Relationship building
- Crew collaboration
- Problem solving
- Food safety oversight
- Menu and product recommendations
- Quality assurance
- Espresso preparation
- Brewing methods
- Coffee grinding
- POS system
- Professionalism and ethics
- Training and mentoring
- Adaptability and flexibility
Affiliations
- Trumpet and Bass player
- Aspiring polyglot
- Dean's List in UCLA and SMC
- Frequent Red Cross Blood Donor
Languages
Spanish
Native/ Bilingual
Korean
Elementary
Timeline
Director of Intake, Litigation Legal Assistant
Tenants Law Firm
09.2023 - Current
Team Member
Shake Shack
02.2021 - 09.2021
Closing Shift Lead
Coffee Bean & Tea Leaf
09.2018 - 05.2019
Bachelor of Arts - Linguistics & Psychology
University of California, Los Angeles
Associate in Arts - Political Science
Santa Monica College
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