Katherine Hernandez
Rialto
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Production Artist
Key-Bak Reels, West Coast Corporation
06.2017 - 01.2022
- Worked closely with clients to create proofs for approval before printing their logos on retractable key reels.
- Improved client satisfaction by quickly addressing concerns and incorporating feedback into final designs.
- Ran the printing department alone
- Experience running and maintaining 2 UV Digital Direct printers and 1 Roland Printer - Logojet 90 series, Logojet 90R series, and Roland VG2 to print promotional logos onto units
- Experience with Roland SP-3001 printer, and Roland SP-300V printer
- Familiar with Pantone Colors
- Utilized Adobe Creative Suite to create visually appealing graphics and marketing materials.
- Used software like Versaworks (Old and New), Print Pro, Kothari and Illustrator.
- Was responsible for maintenance on all 3 printers - Changing the filters, blades, UV Lamps, inventory of the vinyl paper and inks etc.
- Printed out thousands of logos for different companies such as Coca-Cola, NFL, Nike, Disney, the John Hopkins Hospital, schools, military branches, law enforcement and many more.
- Had the orders printed months in advance and always printed out 5% extra just in case of any printing defects.
- The promotional logo team relied heavily on me to have their logos printed ahead of time so that they can be epoxied and applied onto the key reels.
- Worked with the marketing team to help create the Key-Bak Catalog, design flyers and brochures.
- Conducted quality checks on final outputs to maintain high standards of accuracy and detail.
- Implemented best practices for file organization, ensuring easy access for future updates or revisions.
Inbound Team Member
Lulu's Fashion Lounge
02.2022 - 06.2023
- Started as an Inbound Count and Split member. Allocated apparel, shoes and accessories to Pennsylvania and Chico at the time.
- Would take dimensions and weights of our products and input it into our Admin system.
- Became a Pod Head for Inbound and would rectify any overages and shortages in NetSuite.
- Would walk around pallets and double check the counters work physically matched what was written on the Receiving Ticket.
- Would use the Reconciliation Tool in admin to reconcile any units out or in depending on what was physically present.
- Became a Peer Trainer under the Operations Excellence Team and helped train members how to Count and Split.
Training and Process Coordinator
Lulus Fashion Lounge
10.2023 - Current
- Streamlined process workflows to enhance operational efficiency across departments.
- Coordinated cross-functional team meetings, ensuring alignment on project goals and timelines.
- Created training material for the Melrose Store on how to open the store, how to check out a customer, how to order vinyl signs for events, etc.
- Traveled with the previous Inventory team and the previous Inventory supervisor to the Melrose store to Cycle Count product for several days.
- Partnered with our Operations Manager in Training & Development to create training material for the Lulus Outlet store on topics like how to use Square and Shopify.
- Conduct weekly and monthly AD HOC audits and Standard Work Audits across all departments. Provided coaching sessions when we report a failed audit.
- Send out monthly emails with the audit results to each departments and identify areas of opportunities.
- Productivity tracking on new hires and cross-training associates to monitor where they are. Offered support when needed.
- Helped Fulfillment catch up when they are falling behind on orders and would pack out orders with the rest of the training team.
- Create Standard Operating Procedures, Standard Work Instructions, and One Point Lessons when needed in both English and Spanish. Booked meetings to review them with leadership for accuracy.
- Oversaw the interviewing process when considering potential candidates to fulfill the rest of Training and Process Coordinator roles.
- Actively seek out information when gaps are identified via email and one-on-one meetings.
- Helped create badges for new hires and gave them access to the building by using Kerri. Took their photos for their ID badges as well.
- Printed out employee credentials and temp credentials so we can track better on who is doing what.
- Would create process maps for high level overviews in Melrose and Inventory.
- Uploaded training material to Paycom. Would update course material such as training quizzes, training contracts with updated UPHs, and certificates of completion. Would assign the Checklists to associates who met rate for their department to get them certified. If they did not pass the training quiz, we would have a conversation and look for any potential gaps in training.
- Created aisle signs for Wholesale for better visibility on the racks to mirror what Fulfillment looks like.
- Have taken courses in Paycom like Delegating For Growth. Leading with Emotional Intelligence and The Secrets of Skilled Delegation.
- Was employee of the month at Lulus Fashion Lounge in December 2023.
Education
Diploma - undefined
A.B Miller High School
01.2013
Bachelor's Degree - Studio Art
Cal State University of San Bernardino
01.2019
Skills
- Workflow coordination
- Bilingual communication
- Attention to detail
- Continuous Improvement Mindset
- Multitasking Efficiency
- Analytical problem-solving
- Departmental Advocacy
- Strategic Decision Making
Timeline
Training and Process Coordinator
Lulus Fashion Lounge
10.2023 - Current
Inbound Team Member
Lulu's Fashion Lounge
02.2022 - 06.2023
Production Artist
Key-Bak Reels, West Coast Corporation
06.2017 - 01.2022
Diploma - undefined
A.B Miller High School
Bachelor's Degree - Studio Art
Cal State University of San Bernardino