Katherine Hebert
Atlantic Superstore
moncton,NB
1
Language
29
years of professional experience
Customer service representative with a strong record of accurate POS transactions, issue resolution, and courteous support. Known for active listening, critical thinking, and reliable handling of cash, returns, and refunds. Comfortable working with customers, store policies, and fast-paced front-end service.
Work History
Customer Service Representative
6 Years 3 Months- Processed purchases, returns, and refunds using POS systems while maintaining payment accuracy.
- Resolved customer inquiries and complaints with courteous, accurate service across front-end transactions.
- Guided shoppers to products, services, and store policies, improving checkout and floor experiences.
- Balanced cash drawers and verified register totals to support daily financial accuracy.
Customer Service Representative
4 Years 10 Months- Trained new associates on customer service standards, register procedures, and issue resolution.
- Monitored store promotions and loyalty offers to provide informed, efficient customer support.
- Coordinated with departments to locate items, restock shelves, and fulfill customer requests promptly.
- Maintained clean, organized service areas and checkout lanes to support smooth store operations.
Customer Service Representative
8 Years- Trained new associates on customer service standards, register procedures, and issue resolution.
- Monitored store promotions and loyalty offers to provide informed, efficient customer support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Office Clerk
No Degree - American Sign Language
High School Diploma
Skills
Customer service
Point of sale (POS) transactions
Cash handling
Returns and refunds
Issue resolution
Active listening
Critical thinking
Data entry
Store policies
Product and service guidance
Training new associates
Team coordination
Languages
English
Interests
Dancing
Baking
Outdoor Recreation
Gardening
Road Trips
Timeline
Customer Service Representative
Atlantic Superstore
09.2012 - 12.2018Read More
Customer Service Representative
Liquidation World
08.2007 - 06.2012Read More
Customer Service Representative
Canadian Tire
02.1990 - 02.1998Read More
Academy of Learning Career College
No Degree from Office Clerk
Read More
St. Clair College of Applied Arts And Technology
No Degree from American Sign Language
Read More
Tilbury District High School
High School Diploma
Read More