Katherine Hay

Cafe Landwer is a coffee brand and a Mediterranean style restaurant located in Toronto, it also has several location across the city. I started as a barista at the corporate location and move my position up as a bar manager. As a bar manager, I also include myself in marketing planning for new item promotion and advertisement.

• Skilled at working independently and collaboratively as a team member at a fast paced environment and high quality bar.
• Experienced in coffee (latte art, adjusting coffee grinders, fix coffee machine, and specialty coffees), making signature cocktails, basic wine knowledge, and deliver high quality desserts and drinks.
• In charge of doing orders for the bar from different suppliers such as Sysco, Bondi, Costco, LCBO, etc. Additionally, orders amount meet the food cost requirements and prevent going over food cost.
• Create inventory lists for each suppliers and track weekly spending on orders and ensure to meet the standard amount for weekdays and weekends.
• Worked well in a team setting by doing monthly bar meeting and provide constant updates and guidance to our team members.
• Strategized plans to increase bar revenue through promotional concepts, seasonal drinks, and discounts.
• In charge of hiring bar staff and training in order for them to meet customer service and quality standards.
• Maintained bar cleanliness and sanitation by creating daily cleaning duties and scheduled cleaning.
• Verified prepared beverage and desserts met standards as a bar checker for quality and quantity before serving to customers.
• Experience with creating effective employee schedules and minimizing labor costs.

Blossoming Juice is a Taiwanese smoothie based beverage store that focuses on drinks aesthetic and consistency. I was one of the first recruiters when the restaurant opened and was trained as a supervisor in the beginning. As the company's first recruiter, I was also part of marketing planning for advertising the store by planning events such as grand opening and seasonal events.

• Trained new employees and complete daily tasks and responsibilities.
• Completed store opening and closing procedures and ensure enough money for tills.
• Resolved customer complaints and issues and offered thoughtful solutions such as discounts or free drinks to maintain customer satisfaction and reviews.
• Responded to and resolved customer questions and concerns.
• Conducted cleaning and food product inspections to maintain high quality for the bar and drinks.
• Managed shift operations and monitored team performance to keep the shift running smoothly.
• Involved in new seasonal drinks concepts for restaurant promotion and advertisements.

Ringer is a media company based in China. I worked as a part-time during summer and winter time as an office assistant.

• Completed tasks such as filing, copying, and distributing mail.
• Interacted with clients by phone, email, or in-person to provide information.
• Maintained and updated office records for media sales department.
• Experience with creating excel charts and powerpoint for inventory list and contact information.
• Translate documents in English and Mandarin.
• Assist company's events by promoting its advertisement plans to possible clients.