Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katherine Hauser

Saskatoon,Saskatchewan

Summary

Long-term mentoring advocate. Employed at Big Brothers Big Sisters of Saskatoon and Area, Inc. since 1998.

Overview

28
28
years of professional experience

Work History

Director of Service Delivery

Big Brothers Big Sisters of Saskatoon and Area, Inc.
Saskatoon
02.2006 - Current
  • Manage staff responsible for delivering services to customers including hiring, training, coaching, motivating, evaluating performance, and providing guidance as needed.
  • Develop policies and procedures related to all areas of the organization.
  • Ensure adherence to quality standards through file reviews and preparations for agency accreditation.
  • Analyze client data and identified trends in order to optimize service delivery operations.
  • Represent at meetings within Saskatoon and in the Big Brothers Big Sisters of Canada (BBBSC) movement.
  • Participate as a national accreditor and on a number of BBBSC committees including Quality Assurance; Thrive, Innovate & Evaluate (TIE); Big Steps 2 Success; The Circle; and grant specific.

Mentoring Program Coordinator

Big Brothers Big Sisters of Saskatoon and Area Inc.
Saskatoon
01.1998 - 02.2006
  • Conducted interviews with potential mentors and mentees to ensure they are suitable matches.
  • Managed communication between mentors, mentees, parents, and school personnel.
  • Provided guidance to mentors on how to effectively mentor their assigned mentee.
  • Attended community events as a representative of the organization's youth-mentoring initiatives.
  • Compiled data on performance metrics for each participant in order to track progress over time.

Casual Childcare Worker / Home Operator

Saskatoon Group Home
Saskatoon
06.1996 - 02.1998
  • Supported the residents in their daily lives.
  • Did household chores.

Contract Worker

Department of Social Services - Family and Youth Services
Saskatoon
05.1996 - 02.1998
  • Supported families so that children could remain in or return home.
  • Participated with youth in fun activities as a means of positive role modeling.
  • Provided the Family Services Worker or Child Care Worker with monthly written reports.

Education

Bachelor of Social Work -

Faculty of Social Work
University Of Regina, Saskatoon Campus
06-1996

Skills

  • Department Management
  • Service Delivery Optimization
  • Project Leadership
  • Staff Development
  • Customer Satisfaction
  • Organizational Skills
  • Task Prioritization
  • Problem-Solving
  • Interpersonal Skills
  • Excellent Communication

References

References available upon request.

Timeline

Director of Service Delivery

Big Brothers Big Sisters of Saskatoon and Area, Inc.
02.2006 - Current

Mentoring Program Coordinator

Big Brothers Big Sisters of Saskatoon and Area Inc.
01.1998 - 02.2006

Casual Childcare Worker / Home Operator

Saskatoon Group Home
06.1996 - 02.1998

Contract Worker

Department of Social Services - Family and Youth Services
05.1996 - 02.1998

Bachelor of Social Work -

Faculty of Social Work

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Katherine Hauser