Summary
Overview
Work History
Education
Skills
Computer Skills
Timeline
Generic

Katherine Griego

Fillmore

Summary

Entertainment Retail Professional specializing in creating a positive guest experience through setting high customer service standards and maintaining brand integrity. Experienced in driving Museum Store and e-Commerce sales and profitability by strategic thinking, creative ideas and building strong partnerships.

Overview

38
38
years of professional experience

Work History

Director of Retail Operations

Reagan Foundation
09.2018 - Current
  • Member of the Ronald Reagan Library Executive Leadership Team partnering with Marketing, Education, Finance, Development and Education Leaders to plan and execute the mission of the Foundation.
  • Cultivated a high-performance culture within the Retail department by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
  • Collaborate closely with the National Archives and department heads on strategic planning initiatives, book signings, special events & special exhibit support to ensure the alignment of corporate goals.
  • Introduced Shipstation to improve & reduce operational & shipping costs while maintaining high-quality standards for all out-going e-Commerce shipments.
  • Opened Reagan Library Amazon Store, and other online stores to increase digital sales traffic and optimize search engine optimization. Drive sales by implementing innovative marketing strategies, weekly email blasts, coupons, facebook and other social media posts.
  • Attend wholesale trade shows and the Museum Store Association Expo with Retail Buyers to develop and design exclusive products, negotiate favorable contracts and strong professional relationships with vendors.
  • Oversee Retail warehouse, annual physical inventory and inventory management by analyzing reports.
  • Merchandise and merchandise product in a visually appealing manner elevating the Guests shopping experience, maximizing customer engagement and optimizing sales opportunities.
  • Responsible for fiscal Retail budget, key performance indicators and profit & loss statements.

Regional Lifestyles Buyer

Lassens Natural Foods & Vitamins
07.2014 - 08.2017
  • Launched a new Lifestyles environmentally friendly gift department for 12 health food grocery locations, and opened 3 new stores.
  • Attended Natural Products Expo, sourced and purchased products.
  • Managed budgets, forecasted purchasing trends and identified new merchandising opportunities to obtain greater profit margins.
  • Set up and integrated new Point of Sale software database to monitor sales & inventory levels.
  • Conducted regular competitor analysis to maintain awareness of industry developments, pricing strategies, and emerging opportunities.
  • Worked with vendors to set up an in-store product demonstrator program.
  • Collaborated with marketing teams to create promotional campaigns that boosted brand visibility and sales figures.

Retail Director

Los Angeles Philharmonic Association
03.2010 - 07.2014
  • Worked with designers to develop branded product and planned assortments for The Walt Disney Concert Hall & The Hollywood Bowl adhering to branding standards and the mission of the LA Phil.
  • Oversaw daily operations, ensuring the smooth functioning of all Retail teams and setting high customer service standards.
  • Accountable for sales plans, budgets, profit & loss statements and achieving yearly revenue goals.
  • Developed e-Commerce site by coordinating photo shoots, writing product descriptions and directing social media content.
  • Engaged customers through planning special events, including guest Artist signings, vendor trunk shows, product demonstrations, seminars and workshops.

Director of Retail Operations

Ojai Valley Inn & Spa Resort
02.2006 - 03.2010
  • Increased multi-store revenue by opening new locations and implementing strategic sales initiatives
  • Developed exclusive Guest room amenities and V.I.P. Gifts. Optimized product displays to enhance the Guest experience..
  • Set up Retail website database, photographed product and coordinated all aspects of e-Commerce sales and distribution.
  • Hired, trained and coached retail personnel on providing exceptional Five Diamond guest service standards.
  • Reviewed daily sales, conducted monthly store inventory, and reviewed profit & loss reports.
  • Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.

District Store Manager

Hickory Farms
02.2004 - 02.2006


  • Hired, trained and led store managers & sales staff on safe food handling procedures and product sampling adhering to local health regulations for LA and Ventura County locations
  • Responsible for achieving multi-store revenue projections and implemented loss prevention measures to reduce shrinkage and protect company assets.
  • Ensured district-wide compliance with company policies and procedures.


Buyer

Magellons Travel Catalog
04.2001 - 02.2004
  • Sourced and designed travel related products for Retail travel store, monthly catalog and website.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.

Senior Fine Jewelry Buyer

Princess Cruise Lines
02.1998 - 04.2001
  • Purchased itinerary specific duty free & domestic fine jewelry & fine gifts for 10 worldwide Princess Cruise ships.
  • Collaborated with designers to create exclusive product.
  • Successfully increased sales revenue by by initiating a targeted marketing on-board program.
  • Participated in new store designs, floor plans, fixture design and displays of new ship launches.
  • Created a fine jewelry training program to develop knowledgeable on-board sales staff.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Coordinated with global logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.

Buyer

Disneyland Resort
02.1987 - 10.1994
  • Creative product Buyer for multiple themed souvenir and gift shop locations ensuring an immersive Guests entertainment experience.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.

Education

Orange Coast College
Costa Mesa, CA

Skills

  • Teamwork and collaboration
  • Problem-solving skills
  • Product development
  • Inventory management
  • Skilled merchandiser
  • Budgeting & forecasting

Computer Skills

Amazon Seller Central

Sales Force

Retail Management System/Hero

Counterpoint P.O.S.

Shipstation

UCommerce/ Umbraco

Microsoft Suite

Excel



Timeline

Director of Retail Operations

Reagan Foundation
09.2018 - Current

Regional Lifestyles Buyer

Lassens Natural Foods & Vitamins
07.2014 - 08.2017

Retail Director

Los Angeles Philharmonic Association
03.2010 - 07.2014

Director of Retail Operations

Ojai Valley Inn & Spa Resort
02.2006 - 03.2010

District Store Manager

Hickory Farms
02.2004 - 02.2006

Buyer

Magellons Travel Catalog
04.2001 - 02.2004

Senior Fine Jewelry Buyer

Princess Cruise Lines
02.1998 - 04.2001

Buyer

Disneyland Resort
02.1987 - 10.1994

Orange Coast College

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Katherine Griego