Katherine Gray
Dartmouth,NS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeping Cleaner
Shannex Parkland
Baker Drive Dartmouth NS
01.2026 - Current
- Performed thorough cleaning of resident rooms, ensuring high standards of hygiene and comfort.
- Organized and maintained cleaning supplies, optimizing inventory management for efficient operations.
- Collaborated with team members to complete daily cleaning schedules on time and to specification.
- Assisted in sanitizing common areas, contributing to a safe environment for residents and staff.
- Followed safety protocols diligently, minimizing hazards during cleaning tasks and ensuring compliance.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
Subject Matter Expert
Vanity Fashions Ltd
Dartmouth, NS
03.2021 - Current
- Enter data using Sage and maintain jewelry inventory
- Train new hires on jewelry management
- Analyze inventory levels to forecast needs
- Ensure accurate records and reduce discrepancies
- Creating listing sheets for all customers
- Streamline order picking and stock processes for pharmacy stores
- Streamlined communication between departments to enhance project efficiency.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Creation of detailed information for new jewelry items
Personal Home Care Support Worker
Jessie Chaulk
Dartmouth, NS
02.2023 - 11.2025
- Deliver compassionate personal dementia care with the patient
- Monitor and adjust care strategies for improved health outcomes
- Prepare meal plans and serve food
- Maintain clean, organized patient room and facility spaces
- Implement individualized care plans for client well-being
- Build trusting relationships for a supportive environment
- Preparing daily pills, checking vitals
- Assisting client in daily hygiene
House Cleaner
Forevermoore Cleaning Company
Dartmouth, NS
06.2023 - 10.2024
- Collaborate with colleagues to maintain a clean, welcoming environment
- Execute cleaning protocols, improving client satisfaction
- Communicate with clients to address specific needs and build relationships
- Manage inventory and optimize supply usage, reducing waste
- Performed thorough deep cleaning & sanitizing tasks for houses/offices
- Maintained client retention rate by delivering consistent high quality cleaning services
Home Care Support Worker /Private Sitter
Forevermoore Homecare Services Ltd
Dartmouth, NS
12.2023 - 06.2024
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with medication management, promoting adherence to prescribed treatment plans.
- Collaborated with healthcare professionals to develop personalized care plans for clients.
- Track and report client progress
- Adapt care strategies for well-being
- Foster client trust and engagement
Self Check Out Assistant /Cashier Helper
Walmart
Dartmouth, NS
08.2021 - 07.2022
- Processed customer transactions accurately and efficiently at checkout
- Maintained knowledge of store promotions and product locations to assist customers effectively
- Collaborated with team members to enhance customer service experience during peak hours
- Resolved customer inquiries and complaints promptly to ensure satisfaction and retention
- Assist customers with self-service transactions
- Maintain accurate cash handling procedures
- Educate customers on self-service features
Pharmacy Assistant ( On Job Training)
Walmart
Dartmouth, NS
11.2021 - 12.2021
- Assisted pharmacists in medication preparation and dispensing, ensuring accuracy and compliance with regulations
- Provided customer service by answering inquiries about medications and health products, enhancing patient satisfaction
- Processed prescription orders using pharmacy management software, streamlining workflow and reducing processing time
- Encode and manage customer and prescription data
- Compound and fill prescriptions while maintaining compliance
- Execute administrative tasks, including receipts and order filing
- Maintain accurate medication inventory and replenish supplies
SALES/Customer Service Account Executive
Hkt Teleservices
Manila Phiilippines
03.2018 - 03.2021
- Managed customer inquiries and resolved issues with effective communication skills
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction
- Developed training materials for new team members to streamline onboarding processes
- Analyzed customer feedback to identify service improvement opportunities and implement solutions
- Address customer queries and resolve objections effectively
- Guide customers to suitable products and services
- Inform customers about promotions and product updates
- Build strong customer relationships through attentive service
OUTBOUND SALES REPRESENTATIVE/ TECH SUPPORT
Acquire BPO
Manila Philippines
03.2010 - 03.2018
- Developed and implemented outbound sales strategies to drive customer engagement
- Conducted market research to identify potential leads and enhance outreach efforts
- Utilized CRM software to track sales activities and manage client relationships effectively
- Trained and mentored junior sales representatives to improve team performance
- Provide technical support to customers, resolving concerns promptly
- Established strong rapport with clients, leading to increased retention and loyalty
- Manage customer issue resolution process, ensuring satisfaction
Healthcare Assistant / Caregiver (On Job Training)
Wellness Place and Care Homes
Manila Philippines
07.2009 - 10.2009
- Assisted residents with daily living activities, ensuring comfort and dignity
- Monitored vital signs and reported changes to nursing staff for timely interventions
- Provided emotional support to residents, fostering a compassionate environment
- Coordinated with multidisciplinary teams to develop personalized care plans for residents
- Monitor patient vitals and document conditions for timely interventions
- Assist patients with personal care tasks and mobility to promote independence
- Prepare and serve food, provide feeding support, and administer NGT feeding
- Set up equipment and support healthcare professionals for efficient care
Education
Pharmacy Assistant
Eastern College
Halifax, NS12-2021
Associate of Science - Healthcare Assistant / Caregiving
Asia-Pacific Caregiver And Healthcare Training Center
Manila Philippines11-2009
Bachelor of Science - Medical Technology
Far Eastern University
Manila Philippines04-2002
Languages
English
Full Professional
Filipino
Full Professional
Certification
- FIRST AID TRAINING AND CERTIFICATION
- CPR TRAINING AND CERTIFICATION
- GLOBALLY EMERGING DISEASES SERIES III
- INFECTION CONTROL
- PANDEMIC EMERGENCY MANAGEMENT
- INFLUENZAAH1N1: DEMYSTIFIED
Timeline
Housekeeping Cleaner
Shannex Parkland
01.2026 - Current
Home Care Support Worker /Private Sitter
Forevermoore Homecare Services Ltd
12.2023 - 06.2024
House Cleaner
Forevermoore Cleaning Company
06.2023 - 10.2024
Personal Home Care Support Worker
Jessie Chaulk
02.2023 - 11.2025
Pharmacy Assistant ( On Job Training)
Walmart
11.2021 - 12.2021
Self Check Out Assistant /Cashier Helper
Walmart
08.2021 - 07.2022
Subject Matter Expert
Vanity Fashions Ltd
03.2021 - Current
SALES/Customer Service Account Executive
Hkt Teleservices
03.2018 - 03.2021
OUTBOUND SALES REPRESENTATIVE/ TECH SUPPORT
Acquire BPO
03.2010 - 03.2018
Healthcare Assistant / Caregiver (On Job Training)
Wellness Place and Care Homes
07.2009 - 10.2009
Pharmacy Assistant
Eastern College
Associate of Science - Healthcare Assistant / Caregiving
Asia-Pacific Caregiver And Healthcare Training Center
Bachelor of Science - Medical Technology
Far Eastern University