Open To Work
Katherine Gordon
LONDON,ON
Work Preference
Summary
Results-driven manager with expertise in staff management and operational oversight. Proven ability to enhance guest satisfaction through effective team coordination and compliance adherence.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Manager
Los Olivos SYV
London, Ontario
04.2021 - Current
- Oversaw daily operations and staff management at Los Olivos SYV.
- Implemented customer service strategies to improve guest satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coordinated team schedules to ensure adequate staffing levels.
- Maintained compliance with health and safety regulations in the workplace.
Manager
Auberge du Petit Prince
London, Ontario
10.2009 - 02.2016
- Managed daily restaurant operations, achieving seamless service and enhancing guest satisfaction.
- Developed staff schedules to maximize workforce efficiency during peak hours.
- Collaborated with chefs on menu planning, resulting in elevated dining experiences.
- Resolved customer complaints swiftly to uphold a positive dining atmosphere.
- Enforced health and safety regulations to maintain compliance within the restaurant.
Education
Certificate of Upgraded Travel Tourism Skills - Travel Tourism
Boutique Travel Services Certificate
Kitchener, ON09-2026
Associate of Arts - Travel Tourism
Fanshawe College of Applied Arts And Technology
London04-2022
Skills
- Project coordination
- Operational strategy
- Team management
- Scheduling efficiency
- Staff training
- Conflict resolution
- Customer service
Certification
- TICO Certified Travel Consultant
Accomplishments
- Dean's List Honours, 4.07 GPA
Timeline
Manager
Los Olivos SYV
04.2021 - Current
Manager
Auberge du Petit Prince
10.2009 - 02.2016
Certificate of Upgraded Travel Tourism Skills - Travel Tourism
Boutique Travel Services Certificate
Associate of Arts - Travel Tourism
Fanshawe College of Applied Arts And Technology