Katherine Gilroy
Kelowna,British Columbia
Summary
Dynamic leader with proven expertise in retail management and customer service, honed at The Home Depot and McDonald's. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and leadership. Skilled in inventory management and workplace safety, achieving significant improvements in operational efficiency and staff development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot
03.2017 - Current
- Assigned tasks and established work schedules to staff to cover operational needs.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
Shift Manager
McDonald's
06.2015 - 03.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Time management
- Leadership skills
- Inventory management
- Leadership
- Retail management
Languages
English
Full Professional
Certification
- First Aid Certification
- Forklift Certification
Timeline
Department Supervisor
The Home Depot
03.2017 - Current
Shift Manager
McDonald's
06.2015 - 03.2017
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